Faced With PR Nightmare Due to Email Mistake, Becker Chooses the “Fine, Everyone Wins” Option

Paper speech bubble with the word "OOPS" on a yellow background.

While I’m sure a majority of our readers got their CPA review courses for free through whatever firm hired them after graduation, for those going it alone the cost of a course can really take a big bite out of your pockets. Back when I worked in CPA review it was like $1200-2000 and that was in 2008 money.

Having mercy on the empty wallets of aspiring CPAs, a few years ago Becker launched the Newt D. Becker CPA Exam Review Course Scholarship Program for candidates who don’t have the luxury of getting their course paid for by their firm. This year’s scholarship was supposed to give 130 future CPAs a completely free $2,499 course (for those doing the math at home, that’s $324,870) and those who applied earlier this year were supposed to find out last Tuesday if they would be among the lucky winners.

Emails started going out on Tuesday as expected. Except, and this is where the boo-boo comes in, people who hadn’t actually won were advised that they’d won and prompted to complete the next steps to receive the scholarship.

This is from “Becker told me I won a scholarship, took my SSN via W-9… then said it was a mistake” on r/CPA:

OP writes:

I’m sharing this because I’m honestly shocked and not sure how to proceed.

I received an official email from Becker saying I was selected for the Newt Becker Scholarship. Based on that, I submitted a W-9 form, which includes my Social Security Number.

Later, they emailed me saying the award notification was sent in error and that I was not selected.

They said my W-9 was “securely deleted,” but didn’t provide any details on how this mistake happened or what safeguards are in place for sensitive data.

This feels like a serious issue:

  • Incorrect award notification
  • Collection of sensitive personal data under false circumstances
  • Limited transparency afterward

Has anyone experienced something similar with Becker or other companies? Any advice on what I should do next?

Brutal. The reader’s first instinct seeing this is *scam!* but honestly, that would be a pretty advanced scam to impersonate Becker and send out emails on the actual day applicants were expecting to hear back about the scholarship just to get someone’s SSN. It wasn’t a scam, Becker confirmed as much:

As the kids say: yikes. Almost makes you wish it was a scam eh?

At this point people are naturally getting worked up about it — you would be too if you were told you had just been handed $2500 in free money for something you need only for it to get snatched away just as quickly as it arrived — and Becker was going to have to do something about it. Which they did.

Here’s what Becker had to say on r/CPA a few days ago. TLDR They messed up and they know it so they’re going to honor the erroneous scholarship offers.

On April 7, we made a big mistake and sent out incorrect emails to applicants for the Newt D. Becker scholarships, mistakenly informing them that they had won. This was 100% our fault – someone on the team made the error and no one else caught it. We’re human.

But that doesn’t excuse it. We know anyone affected felt disappointed, confused, frustrated, and probably even pretty mad.

So, we’re working to right this wrong. Everyone who received the congratulatory email will receive the full scholarship (free Advantage Exam Review) to help you on your journey towards earning your CPA license. To redeem your scholarship, or for questions or concerns, reach out to our customer service team at 877.272.3926 or a member of our team will contact you within 3–5 business days.

And we also know some of you are still waiting in limbo to hear. If you haven’t gotten any email or notification at all, reach out to us at beckercustomerservice@becker.com

Thanks for holding us accountable and being patient with us while we get this worked out.

This response is why I love you guys:

So what did we learn? Well, life is cruel (but we knew that). We also learned that it’s never a bad idea to check email headers just in case so you aren’t flippantly throwing your SSN around and Becker learned to quadruple check the congratulations spreadsheet before sending out emails. Unless Becker publicizes this, and I can’t see why they would, we won’t know just how many people ended up getting free courses but it’s safe to say this was a costly mistake for them. Fortunately for them it doesn’t actually cost them $2500 per candidate.

Are we satisfied with this resolution?

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