Perhaps you've heard that the IRS is a little shorthanded? You know, that the people they do have are overwhelmed and can't get to the phone as often as they would like? Your suggested work-around is not making things better:
“Each filing season, the e-help desk receives phone calls from taxpayers because their tax preparer referred them for assistance resolving rejected returns, tax law and tax account matters,” said the IRS in an email to tax professionals Monday. “This increases the taxpayer’s burden and causes lengthier delays for everyone. The e-help desk cannot help these callers and must direct them to other sources for assistance—typically IRS.gov including Publication 5136, IRS Services Guide.”
[AT]
