I have some concerns about PwC's social media practices. These concerns go way back, long […]
Category: Social Media
Thoughts On How Much Your Facebook Page Sucks From an HR Manager
Remember yesterday when we talked about LinkedIn? Sure you do, it just happened. Anyway, the discussion prompted one HR manager to reach out to me with related thoughts on Facebook. Keep in mind this person is directly in charge of hiring at an unnamed mid-size firm that, as far as I am aware, treats its staff pretty well (great culture, competitive salary, CPA exam support, etc). I suggest those of you looking for work pay close attention to the following.
Reading GC again this morning. I can never tell if this behavior is an indication of job engagement or apathy. Nonetheless, the inquiry about LinkedIn sparked some really pful dialogue. It caused me to think about what I perceive as much needed guidance on Facebook.
I know you field a lot of inquiries from those who aspire to be slave laborers CPAs. I think these folks are missing out on the basic do’s and don’ts of Facebook. While I loved the rule “facebook is for the people i enjoy being around and linkedin is for the people i am paid to be around” irresponsible Facebook privacy settings are abundant and makes TMI available to recruiters.
Case in point: I recently learned the name of a student who accepted our offer. I couldn’t recall exactly who he was- give me a break, I speak with hundreds of students- so I typed his name into FB. Not only could I see the profile pic I was looking for, I was able to view all of his albums. I want to rescind the offer after viewing the album of his fraternity trip to Vegas. (And yes, I know that I didn’t have to look, but we don’t have to look at car accidents and we still do.)
Second case: A candidate is coming in to the office for an interview. The staff accountant assigned to take the candidate out to lunch does a name search on Facebook. Before the candidate arrives to the office, the email system is routing pictures of said aspiring CPA in a toga. So much for a first impression that conveys professionalism.
Also, one doesn’t even have to go to Facebook to see these pictures. I have Outlook Social Connector, which integrates Facebook and Outlook. If a person emails me from an email account associated with their Facebook account, guess what: at the bottom of their email message, I can see any information that is public (e.g. their profile picture and wall).
I am sure other professionals and recruiters have similar stories. Can GC give these kids a heads up?
Lord knows we’ve tried.
Doesn’t everyone know recruiters and hiring managers check Facebook? I thought that was common knowledge but maybe not, or maybe people don’t realize that pics of them drinking in Vegas are not as cool to recruiters as they might be to their friends.
A few quick tips:
Make sure your Facebook settings are TOTALLY private and not just lazy private. The broader Facebook privacy setting will only block your wall from strangers but your friends, likes and EVERY SINGLE PICTURE are still out there for others to stalk. Since Facebook privacy settings are subject to change (and do, constantly), it’s your job to stay on top of things and make sure you’re only sharing what you want to share.
Use an email you don’t often use as your Facebook login email. This is common sense. When I was screening interviewees for my last job, I would routinely plug their email addresses in to see who would pop up and, not surprisingly, almost everyone did. Let’s just say a few of them did not get interviews. Gmail is free, there’s no reason not to have a spare for this purpose.
Reconsider your profile picture! True story, one of our CPA exam students emailed me with a sob story about how he had been unable to study for weeks and therefore failed his exam miserably and not only wanted advice on how to pass but free time to study even though he’d used up most of the time on his course. Well he forgot we were also friends on Facebook, so when he popped up in my timeline, I couldn’t help but notice the picture of him partying in Mexico with a half-spilled Corona in his hand. The picture had been uploaded the week before his exam, and was even conveniently captioned with “had a great time last week!” so I knew that he was totally full of shit. While not all cases are that extreme or closely connected, it is important to put your best foot forward on Facebook, at least if you are going to allow strangers to see your profile photo. If you can’t handle using a professional shot for your profile, change your privacy setting so no one but your friends can see it.
I’m sure there are a bunch of things I’m missing here, so if anyone has anything to add, you know what to do.
Recent Grad Wants To Know Why He Should Care About LinkedIn
Ed. note: If you have a question for our career advice brain trust, ending it with compliments is definitely the way to get it answered quicker and with much less snark than usual. Just a tip.
Hey Adrienne,
I’m a recent college grad, just started at the Big-4, with prior work experience at some other companies, and a few people now have recommended that I start using LinkedIn as a means of keeping in touch with people. So far I’ve just been nodding my head and thinking to myself that I’ll get around to it some day, but in all honestly, I’m really not sure what LinkedIn is or why it matters. It seems like a way of making all my work stuff public for someone to scrutinize before I start on t lly when apply to their company) and I don’t see why that’s the greatest idea ever. I feel like Facebook can lead to some awkward quasi-friendship and feel like LinkedIn is a similar tool. I understand that there is a difference between just networking and asking for “recommendation” on the site, but other than that, I’m pretty much clueless. One other concern is that while it’s not my aim right now, I feel like creating a LinkedIn account is like making a sign saying that I’m ultimately looking to jump ship. Perhaps you or some readers could provide additional insight?
Thanks,
-Prefer to be Anonymous (get it, that’s why I don’t see what’s so great about LinkedIn).
P.S. You don’t have to tell Caleb, but I was talking to some co-workers and we definitely agree that GC is better when you’re in charge, thanks for the great work!
Oh come on, PtbA, you didn’t think I’d broadcast that all over the place? Thanks for the kind words, glad I’m not scaring you kids away this week. Let’s hope Caleb is still obsessively reading the site while sequestered in an unnamed third world country and sees this, even if it only confirms what he already knows.
Anyway, LinkedIn. Let me confess that even though my career specialization is online brand management and social media, even I was a bit sketched out by LinkedIn at the get go. I am a proponent of Internet privacy, at least as far as one is able to keep their details private while also maintaining their online presence. But when I first signed up for LinkedIn years ago, I was mortified by the sheer amount of information they wanted from me. Sure everyone knew where I worked anyway but why was it anyone’s business on LinkedIn?
Let me disclaim this next part by saying I absolutely love my job. If a competing online media outlet tried to poach me tomorrow, I’d kindly tell them to stick it up their www.ass.com. But for you as a public accounting grunt, having a solid presence on LinkedIn will pretty much guarantee that you are out there in front of firms both big and small looking for talent.
Having a fully developed LinkedIn profile does not make you appear ready to jump, it simply means you are in charge of your online identity. You might be happy with your firm now but you never know if that will change, and it can be handy to have connections at other firms just sort of lurking around.
While LinkedIn is a good tool for keeping connected with professionals (especially if you, like me, use Facebook to post pictures of your cats, you drinking or your cats drinking, which can be viewed as unprofessional in many circles), there is nothing that says you absolutely must have a profile. The benefit to having one is that when people Google you (and they will), your LinkedIn profile is one of the first results and you control the information shared. Because LinkedIn does not have the same “wall-to-wall” features as Facebook, it is a slightly more professional way to connect with people who you might not necessarily want to check in with all the time but still want to keep in your social circle should you need them later.
It isn’t that much of a pain to pound out a few paragraphs about your work experience and skills, and is actually a good exercise in professional development. Many of us don’t even realize what it is we do and what we’re good at until we are forced to analyze that, be it for a resume or for a LinkedIn profile. I actually found that part fun when I was putting my profile together but I’m kind of a sick puppy that way.
Since you’re new to this whole public accounting game, you might not realize how important playing the game is to your career, but if you do get that, think of LinkedIn as just another part of that game. Do you have to do it? Absolutely not. Should you? Probably. Can I give you a good reason why? Not really.
Just set aside an hour or so, fill in some of your info and skills and call it a day. Who knows, you might enjoy it.
SEC Warns of Pre-IPO Investment Scams
The SEC seems awfully interested in social media these days, and we assume it has little to do with Caleb’s obnoxious Whole Foods foursquare check-ins. Their latest nemesis? Pre-IPO investment scams purporting to be offering shares in hot non-public companies like Twitter, Facebook and Groupon.
SEC staff is aware of a number of complaints and inquiries about these types of pre-IPO investment scams, which may be promoted on social media and Internet sites, by telephone, email, in person, or by other means.
In September 2010, a judgment order was entered in favor of the SEC based on allegations that a scam artist had misappropriated more than $3.7 million from 45 investors in four states by offering fake pre-IPO shares of companies, including Centerpoint, AOL/Time Warner, Inc., Google, Inc., Facebook, Inc., and Rosetta Stone, Inc. In addition, the Financial Industry Regulatory Authority (FINRA) issued a recent investor alert about these types of scams. While offerings of pre-IPO shares in a company are not uncommon, unregistered offerings may violate federal securities laws unless they meet a registration exemption, such as restricting the private offering to “accredited investors” — investors who meet certain income or net worth requirements.
Investors should be mindful of the risks involved with an offer to purchase pre-IPO shares in a company. As with any investment, we encourage investors to research thoroughly both the investment product and the professional offering the product before making any investment decision.
Since AOL/Time Warner went public in 2006, we have to assume the scam artist referenced above had been at this for quite some time before the SEC was finally able to bring down the heavy hand of justice on dat ass.
If you’re interested in further reading on the subject, check out FINRA’s Pre-IPO Offerings—These Scammers Are Not Your Friends:
In general, offerings of securities must either be registered with the SEC or meet an exemption under the federal securities laws—otherwise the offering is not legal. “Pre-IPO” speculation involves buying unregistered shares in a private company before the initial public offering of securities—and it can range from risky deals to outright frauds.
Wait, does this have anything to do with that whole Goldman Sachs Facebook embarrassment?
Beware emails from Nigerian princes selling pre-IPO shares in hot tech companies, people.
Doing It Wrong Twitter Case Study: The Idiot Who Accidentally Talks Sh*t on His Client’s Twitter Feed and Causes 20 People to Lose Their Jobs
Important lesson for any Big 4, et al. Twitter captains out there:
A Chrysler contractor who posted an obscene tweet on the Chrysler brand’s official account says he’s sorry his four-letter flub has cost 20 people their jobs.
Scott Bartosiewicz’s Twitter posting from last week read: “I find it ironic that Detroit is known as the (hash)motorcity and yet no one here knows how to (expletive) drive.” It was meant to appear on his personal account, but Bartosiewicz mistakenly sent it to the Chrysler brand’s feed while he was stuck in traffic on Interstate 696.
The error resulted in the 28-year-old Ferndale resident’s dismissal and contributed to Chrysler’s decision not to renew its contract with Bartosiewicz’s employer, New Media Strategies, a Virginia-based marketing firm that now is putting about 20 local employees out of work.
It’ll be a miracle if this guy sees this year’s Final Four.
Being Twitter Savvy Does Not Keep Accountants Awake at Night
Because we can never get enough surveys, Sage came through with the skinny on what keeps accountants awake at night (no joke). We’re proud to say that alcoholism and Caleb’s typos did not make the list but there’s always next year. Way to go, profession!
Sage surveyed more than 500 of its Sage Accountants Network members across the U.S. in December 2010 to figure out what gets accountants’ knickers in a twist. Results as follows:
Among the 533 respondents, 34% stated that getting new clients tops their list of concerns. 28% cited tax law complexity and changes as an issue; followed by the effect of new regulations and standards on small firms, keeping up with technology, and time management concerns, all at 24%. Work/life balance was cited by 20% of respondents, and keeping up with professional standards was a key concern for 17% of those surveyed. 13% of respondents cited access to affordable healthcare for employees as a worry for their firms.
Perhaps in response to the search for new clients, 83% of firms currently specialize or are planning to specialize in specific vertical business segments. By far, services/consulting was the most popular category for specialization (63% of those surveyed), followed by construction at 43% and retail at 39%. Other popular areas of specialization include working with nonprofits (35%), restaurants (30%), and manufacturing/distribution (29%) clients.
The full survey may be found here.
We found it a bit odd that retaining clients, retaining staff and managing staff came in at 9%, 3% and 2%, respectively. Obviously there is a bit of a work/life balance overlap in there somewhere but because we here at Going Concern know no such thing, we could not bring ourselves to analyze these results further.
It’s the social media section of the survey that shocked us most. Not to say that the results themselves were shocking, exactly, as the shocking part lies in how some of these firms actually manage to make money. What do they use to attract new clients, carrier pigeons and sandwich boards? Thirty-seven percent of survey respondents use their own websites as “social media,” though in our humble opinion the “social” part means using a more conversational form of communication than some .com with your firm name in it. Twenty-eight percent use LinkedIn, 19% are on Facebook and – wait for it – 7% have gotten into Twitter. 7%! A frightening 43% of respondents don’t use social media at all, perhaps explaining why 34% are concerned about getting new clients. They must not be that concerned if they aren’t using social media to put themselves out there.
Know what this says to me if I’m a firm looking to make a killing through social media? Hit Twitter, it’s a no man’s land and you won’t have to elbow out the competition. Really, people? 7%?!
Know what else this also says to me? All my evangelizing about not acting like an ass on Twitter has been in vain; if firms aren’t using it, they probably don’t know how to search for your tweets about getting wasted and wanting to stab the senior for acting like a jackass. So have at it, it’s just you and the MLM bots tweeting out there until these guys get a clue and jump on board.
I think you kids know what to do from here.
Let’s All Give Jim Quigley a Warm Welcome to Twitter
We knew it was only a matter of time before Jim Quigley rounded up enough interns to run his Twitter account for him and it seems that day has finally come. While we won’t openly admit to hoping he immediately engaged in common Twitter faux pi like tweeting in all caps or speaking to others as if they could hear him without using the all important @, we’ve thoroughly scanned his account and can barely find anything to bag on.
It seems, however, that he’s merely pimping out the World Economic Forum and is really, really excited about it. So excited, in fact, that it’s been all he’s tweeted about in the less than two weeks he’s been sharing with us in 140 characters or less.
What he isn’t tweeting is how much his trip to Davos to hob-nob with the global elite might cost him. We of the working class, ticking and tying set might feel he could just as easily put his finger on the pulse of the economy by sitting down with any number of Deloitte’s 170,000 employees since, last we checked, the economy was people, not rich guys (and gals, it’s the 21st Century) hanging out in Switzerland.
We won’t say we’re disappointed because our standards are really low to begin with but he could have, you know, toned it down a notch.
Just how much does a trip to Davos cost a snazzy Big 4 CEO? Ask Andrew Ross Sorkin: A basic level Davos excursion will run you $71,000 for membership to the organization and ticket alone (that doesn’t include hotels, helicopters or red carpets strewn ahead of you). The “Industry Associate” level, which would get JQ behind the velvet rope to hang with other hot accounting and finance rockstars, runs $156,000. And if, say, Quigs wants to bring a buddy the “Industry Partner” level could run him around $301,000.
Well wait, it’s not fair to say he’s only tweeting about WEF, he did also throw some tweets about chicks in there. You know, for diversity’s sake.
Hey, it beats over-hashtagging I guess.
Doing It Right: Not Acting Like an Ass on the Internet
We’ve given you plenty of tips on how not to be an ass on the Internet (sometimes causing you to get pissy with the messenger for calling you out) and also plenty of examples of those who do it wrong (some really, really wrong). So it was thrilling to see the AICPA’s This Way to CPA site take on bad behavior for job-seekers with some of the same tips we’ve been throwing out there all along in Remember your dignity (please). We were especially into this one about acting like an unrefined dolt:
THE BIGGEST DON’T OF ALL
Blab stuff online you can’t take back. It happens. From the typical drunk pic on the Facebook page to the more serious crimes like tweeting the salary you just got offered (especially smooth when the people who already work there see it and instantly pity/hate you), social media blunders are as common as they are hilarious. You heard about the girl who slammed her boss in a status update, then was reminded – by him – that she’d friended him already, right?
Social Media Manager Angela Connor has a simple suggestion to protect yourself against this kind of public blunder. “I don’t care what your privacy settings say; don’t assume anything is private.” This is, of course, the Internet we’re talking about. It’s just too easy for incriminating pictures, swear-packed rants and outright whining about your current job to slip out and become public knowledge.
Surely they aren’t referring to the sort of swear-packed rants that are a mainstay over at Jr Deputy Accountant because, well, let’s face it, that potty mouth nailed me this sweet Going Concern gig.
But if I were to go job hunting tomorrow, my big fat angry mouth would be all over the place ripping on Federal Reserve presidents and verbally bitch-slapping ne’er-do-well Congressmen and most employers aren’t so into that sort of behavior. So let this be yet one more reminder that in this day and age everything you do on the Internet can come back to bite you.
Like that Russian skin flick Caleb made in the early 00s. Google it.
Oh, and can someone please clarify “typical drunken pic on Facebook” for me? I’ve seen plenty of said drunken Facebook pics in my day and am not quite clear on what would qualify as “typical”. Anyone?
Doing It Wrong Twitter Case Study: The Runaway Tweeter
Continuing our series on those in the industry who attempt to use Twitter but fail miserably in one way or another, today’s case study has to do with a tweeter all too frequent among the accounting set: the abandoned account.
You’ve probably come across more than one of these if you’ve attempted to look up certain state societies of CPAs or organizations that appear in Twitter search results but, sadly, feature no picture and maybe one or two tweets from two years ago. It’s obvious, upon checking out the empty bio and single tweet that these accounts belong to tweeters who really wanted to get into the whole Twitter thing but either gave up or got confused and let that drive them away.
I won’t name any names (but one starts with Idaho and ends with Society of CPAs) but one has to wonder what would inspire a media department to go through the trouble of getting their account validated and deciding on that first tweet only to be spooked by the lack of interest or the pure unadulterated excitement of tweeting. What is it? And why bother opening an account in the first place?
We’ve given you guys this lovely piece of advice before (see our interview with New Jersey Society of CPAs’ Don Meyer) but it’s important to remember that you won’t become Ashton Kutcher with 1,000,000 followers overnight and possibly never if you’re tweeting mostly about accounting and all related awesomeness. The niche is small and interest is limited to the couple thousand folks out there who are actively using social media to connect with other like-minded accounting enthusiasts and sources of accounting information. Reactions can be slow to come, if at all, and if you’re trying to break into social media you shouldn’t let the oftentimes frigid audience keep you from trudging ever-onward to meet your social media goals.
You may never get a reaction. You may not get many followers. You may not feel like your message is getting through. But keep doing it and please, don’t end up one of these phantom accounts abandoned in the Twitter junkyard with all the dirty Britney videos and busted dot coms.
Doing It Wrong Twitter Case Study: The Over-Excited Federal Taxation Agency
Without naming names (I’ll give you a hint, it starts with I and ends in S), sometimes agencies get a little too excited when it comes to social media and make the mistake of jumping in head first without analyzing their target audience’s needs. In the case of the IRS, they’re forgetting that tax dodgers know they use Twitter and Facebook to track down tax evaders (hey, if you’re dumb enough to tweet about your five years of unfiled returns, you totally have it coming) and therefore also forgetting that this might turn a few potential followers off from their feeds.
Despite that, the IRS is happy to announce several new Twitter feeds, including one specifically for Spanish-speaking taxpayers. Hola!
The IRS Twitter news feed, @IRSnews, provides the latest federal tax news and information for taxpayers. The focus of the IRS Twitter messages will be on easy-to-use information, including tax tips, tax law changes and important IRS programs such as e-file, the earned income tax credit and “Where’s My Refund.” Anyone with a Twitter account can follow @IRSnews by going to http://twitter.com/IRSnews.
Another important IRS Twitter feed, @IRStaxpros, is designed for the tax professional community. Follow @IRStaxpros by going to http://twitter.com/IRStaxpros. The IRS also tweets tax news and information in Spanish at @IRSenEspanol. Follow this Twitter feed by going to http://twitter.com/IRSenEspanol.
The IRS Twitter feeds will work in conjunction with IRS.gov and the IRS YouTube channels to bring IRS information direct to taxpayers. Since August of 2009, there have been more than 1 million views of videos on the IRSvideos (http://www.youtube.com/irsvideos), IRS multilingual (http://www.youtube.com/user/IRSvideosmultilingua) and IRS American Sign Language (ASL) (http://www.youtube.com/IRSvideosASL) channels.
What’s doing it wrong about this? Maybe the fact that the IRS keeps pumping out Twitter feeds a la PwC (who, last time I checked, had a good 30 – 50 Twitter accounts, each with a varying specialty) but still hasn’t learned how to engage, which is an important component to social media as any of us with half a social media brain already know. Twitter users don’t want to be shouted at, they generally want to interact! If I want tax news, I’m far more likely to follow Don’t Mess With Taxes and get it from her instead of wasting my time plugging into a spammy news feed run by our almighty Treasury Department.
Just sayin.
Doing It Wrong Twitter Case Study: The Chronic Over-Sharer
Following our previous Doing It Wrong Twitter Case Studies, today we present you with a pretty common tweeter who can be found across any industry, not only our own precious accounting set: the chronic over-sharer.
The chronic over-sharer doesn’t understand that when Twitter asks “what are you doing?” it actually means “what are you doing or interested in that you think might be appropriate to share with the Internet community at large?” This means the over-sharer can mistake Twitter for a translator plugged directly into their own streaming consciousness as well as a diet journal, a livejournal, a teenage journal and a best friend who actually cares to hear what the over-sharer had for breakfast that morning.
The over-sharer doesn’t realize that most people – especially those in our somewhat small accounting niche – don’t care what they ate nor what they think if the thoughts are translated all hours of the day and come out mostly as angry gibberish and inflammatory nonsense. To the over-sharer, losing followers by the handful after each obnoxious tweet doesn’t mean anything, Twitter simply exists as an avenue for their consciousness. Like the audacity of sending out extensive Christmas letters each year to family members you haven’t spoken to in years, it takes a lot of guts to blitz Twitter with personal details while ignoring proper traditions of behavior. Remember, this is the accounting industry we’re talking about. While the over-sharer can be found in any niche, their behavior is especially noticeable in ours as we’re known for being a conservative lot.
No one is suggesting people can’t use Twitter to communicate or flaunt their personalities but there is a line and in our profession it’s important to follow that. You won’t have much luck snagging clients or getting hired if you’re using Twitter to blast coworkers or talk about your personal digestive issues.
Some tweeters get the balance just right, like Francine McKenna and Shane Eloe. See? You can be chatty – even snarky – but please refrain from telling the entire Internet about the consistency of your cat’s puke or about your super obnoxious senior whose head you’d like to chop off. It isn’t cute and you’re forgetting the Internet is forever. That means you might be able to delete the offending tweets once you realize you’ve been acting like an ass on Twitter but the damage to your reputation (or brand) can carry on long after the tweets have been zapped.
Just don’t do it. Keep it professional, people. Lively, conversational and a little personal but professional. Pretend like your boss, colleagues, and all former and future employers have your tweets streaming to their desktops at all hours of the day and remember: no one cares what you ate for lunch unless it’s food porn (SFW) and you happened to eat it with an accounting industry rockstar.
Doing It Wrong Twitter Case Study: The Narcissist
Following our previous Doing It Wrong case studies featuring the over-hashtagging accounting firm, the excited newbie and the hyperconnected crack tweeter, we humbly present you a criticism of one of our least favorite Twitter users: the self-absorbed narcissist.
You can spot the narcissist from a mile away by looking for keywords such as “I”, “me” and “myself.” The narcissist doesn’t really try to make it appear as though they are interested in others nor do they tend to share useful information, only their own personal triumphs, opinions, activities and musings. To the self-absorbed narcissist, this is really all that matters.
The self-absorbed narcissist is pretty easy to seduce into doing your bidding by expressing even the smallest amount of interest in their indulgent self-congratulations. This can be accomplished by retweeting their latest announcement (retweeting an announcement with lots of “me” and “my” statements will earn you bonus points in the eyes of the narcissist) and doing so might even get you a retweet yourself.
The narcissist may collect followers like nerds collect World of Warcraft gold and, if excessively narcissistic, will likely follow only 1 or 2 people to prove just how awesome and appreciated they are. To the narcissist, this is a sign of their importance and status in the Twitter community, as who needs communication when you have awesome credentials and incredible talent?
How can you avoid becoming the narcissist? Interact! Congratulate others, encourage your cohorts and share useful links that aren’t just things you’ve written or appearances you’ve made in the media.