Category: PwC

Dennis Nally: Satyam Scandal Has Damaged PwC Brand

While kicking it in Davos, Dennis Nally had to have known that eventually he was going to have to answer questions about his mother of all nightmares, Satyam. Having just passed the one year anniversary of the cat being let out of the bag about, you know, totally bogus numbers, everyone is talking about it. In India.

CNBC India caught up with Nalls and considering everything that’s going down, DN doesn’t seem worried. He’s leading P. Dubs full steam ahead into India; there’s no crying over failed audits, “Without question the firm has had real challenges in India but that has not changed my outlook and view on the importance of India economy to global economic picture.”


Stoic; as he should be. Not that the firm hasn’t had to do a little damage control. But no worries; Dennis is a man with a plan, “We just need to continue to deliver, service our clients, respond to their needs, help them deal with their issues and challenges. If we do that and we do that consistently over a period of time the PwC brand in India will be as strong and as good as it has been in the past and where we want it to be into the future.”

Plus, this is a blip, an outlier, a rare occurrence, “Any one-off instance can do harm to your brand and that is the reality. Our job is to make sure we are doing everything and we have done a number of things in India to ensure that this would not happen again,” so there’s no cause for concern.

This isn’t Tiger Woods brand damage we’re talking about. It will all be a distant memory before you know it.

Satyam scam has hurt PwC brand: Global Chairman [Money Control]

PwC Accepts Responsibility for Losing Personal Records of Alaska Public Employees

In Alaska news that doesn’t involve Sarah Palin, it emerged late last week that PwC lost the personal records of 77,000 public employees and retirees who participated in the State’s Public Employees Retirement System and the Teachers Retirement System in 2003 – 2004.

Alaska had engaged P. Dubs as expert witnesses in a lawsuit against its former actuary Mercer and turned the data over to the firm for analysis during the discovery process. PwC discovered that the data vanished in December and PwC notified the state last week (nobody wants to share bad news during the holidays).


PwC has accepted responsibility for the whole mess and has agreed to pay for identity theft protection, credit monitoring, and security freezes (if necessary) for the 77,000 employees affected. The firm will also reimburse any losses suffered by any of the participants.

The firm must have realized that there was little upside to disclaiming responsibility, as this would inevitably lead to a sentence in a Sarah Palin speech that involved PwC opposing God, guns, and regular Americans. Populist rancor would ensue and the firm would be run out of Alaska within a week (give or take).

This is the second SNAFU for PwC in the last month. The firm issued a press release on January 15th announcing that someone was sending bogus PwC checks to random people advising them that they had been selected to be secret shoppers. It’s not clear as to whether this is a sign of the wheels coming off or simply bad luck. We’ll keep you informed of any additional slip-ups.

State Acts Promptly to Safeguard Alaskans Against Potential Identity Theft [State of Alaska Department of Law]

PwC Motivates the Troops with Just Two Words

More examples of motivation are rolling in as we pick up speed during this most wonderful time of the year.

The latest token of gratitude comes courtesy of P. Dubs. While some people need gift cards to remind them that the next ten weeks will be worth the pain but one PwC office knows that such superficial bait won’t motivate everyone. It requires something more, something meaningful:

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This goes above and beyond getting off your chair, walking all the way over to someone’s cube-pod, looking them straight in the eye and saying, “You’re awesome!”

This involves handing a piece of paper (below) to this awesome person and then telling them how kick ass they are. Then high-five, chest-bump, fist-jab ass-slap, whatever the hell it is you’re doing these days to top it off. It’s the little things that make it special. Now get to it.

You’re Awesome! Award-1.pptx

The Fortune 100 Best Companies to Work For: PricewaterhouseCoopers #71

Next on the F100BCTWF is PwC. While one of you (yes, we’re speculating that it was an inside job) was irked enough at P Dubs to send bogus checks out to randos, enough of you still love the place to keep it on the list.

PwC – Previously ranked #58. More lemons into lemonade from Fortune, “Accounting firm had minor layoffs (less than 1% of the staff), canceled 2008 year-end holiday parties, and gave two extra paid holidays to employees.”


Other interesting stats per the snapshot:
• New Jobs (1 year): 402
• % Job Growth (1 year): 1%
• % Voluntary Turnover: 8%
• No. of Job Openings at 1/13/2010: 5,097
• Most common salaried job: Manager/Supervisor with average salary of $93,274

Still not sure about that number of job openings but it’s less unbelievable than the 11k that Deloitte had in their snapshot.

We still get the feeling that PwC is the biggest of Big of Brothers what with everyone’s utilization getting extra special attention. We’re not saying utilization can’t be considered but motivating employees with something more useful, like say, tighty whiteys, may be a better approach. Certainly wouldn’t hurt the ranking.

Earlier:
Ernst & Young #44
Plante & Moran #66
Deloitte #70

Which One of You Was Sending Out Bogus PwC Checks?

Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for pwclogo.thumbnail.jpgRight before the holidays even! The worst part of the scam is that they forged the timeless P. Dubs logo. As in the KPMG Letterheadgate case, this calls for a complete rehaul of the firm’s image. Your suggestions are encouraged. Our preference would obviously involve something around this.
Sounds like the entire firm is at DEFCON 1 so if you happen upon one of these checks, we suggest you notify someone in your office that handles these things after you take a picture of it and send it to us of course.
The firm issued a press release today giving us details about the scam, you can read it after the jump.

The checks began arriving in people’s mail boxes just before the Christmas holidays. They looked so good, they could have been real. But they weren’t.
In a new twist on an old crime, scam artists created bogus checks bearing the logo of PricewaterhouseCoopers. Accompanying the checks was a letter advising the recipients that they had been selected to be “secret shoppers.” The letters guided the potential scam victims to cash the checks at specific banks, then wire the funds to another address for use by a second “secret shopper.”
As soon as the first report about the checks surfaced, PwC’s US Security team began working with the banking community and law enforcement agencies to shut down the scam. “Besides working with law enforcement, we put all of our local offices on alert. We prepared our telephone operators and receptionists to provide guidance for anyone who might call,” said Rose Littlejohn, head of US Security. “We put all of our people on notice, in case they saw or heard anything.”
The checks were dated December 21, 2009. Because the scam took advantage of the US Postal Service, a Postal Inspector has been assigned to the investigation. Anyone who has received one of the solicitations should contact Doug Smith, Postal Inspector at (813) 281-5228. If they have the capability to fax information, they should fax a copy of the bogus check and any instructions they received with it to 813-375-8047. They should then keep the originals as law enforcement will have separate instructions for what to do with them.
“Since the first batch of checks went out in December, we suspect those recipients have either reported the issue or thrown out the materials,” said Littlejohn. “But right now there is nothing to prevent the scammers from making another attempt. We hope people will be skeptical about any kind of offer like this they receive in the mail. Meanwhile, we’ll keep trying to track down and bring to justice the perpetrators of this scam.”

Just When You Thought All Hope Was Lost

A Festivus miracle! After we raised concerns last month that the likelihood of any PwC office having a Christmaskuh bash was nil, we’re now aware of at least one jamma-lamma-ding-dong:
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Okay, it’s just the tax practice and it’s only two hours but hey, it beats the hell out of an ordinary Tuesday. Those in the audit practice will just have to crash the thing.
A word of caution however: with everything that’s gone on up in Stamford don’t knock back the Glens or white wine with anyone you don’t trust. Who knows what somebody is dropping in your cocktail.

Chairman of PwC India Steps Down, Wants Time to ‘Look at Other Things’

Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for pwclogo.thumbnail.jpgThis is the latest development in the Satyscam that P. Dubs hasn’t been able to wish away.
Ramesh Rajan still had a ways to go in his current four year term as the India Chair which might suggest that someone told Ram that his services were no longer needed:

Rajan, who was at the helm of affairs when the Satyam scam broke early this year, had about one-and-a-half years remaining of his four-year tenure as the chairman of PricewaterhouseCoopers India network of entities (PwC India). When contacted, he refused to divulge exact reasons behind his sudden exit, and said he wanted time to “look at other things” within the firm and “allow someone else to take charge of the operations.”

Gosh, that’s a little mysterio. Apparently he was having such a good time that he wanted someone else to experience the fun? Okay then. The new lucky duck is Gautam Banerjee, and he is coming over from Singapore pronto to take the wheel.
We’re confident he’ll do a bang-up job but we’ll take this opportunity to remind him that he’s still got some auditors in jail and a lot of pissed investors that want PwC to pony up. Probably should get crackin’.
Satyam effect? Chairman of PwC India steps down [Times of India]

PwC Is Here to Remind You that Someone Is Watching Your Utilization

scrutiny.jpgEarlier this month, we mentioned a rumor we heard about PwC putting in calls to the rank in and file of one industry group in the tax practice. The caller was just letting them know that their utilization was getting the crook eye by the partner in charge of the group. Not exactly something that would give you the warm and fuzzies Well, now have another report of P. Dubs putting people on notice:

I was recently informed that despite my good performance and strong mid-year reviews, “[my] utilization is being watched.” Its nice to know that this company values cold metrics as opposed to quality, hardworking employees.

Here’s a question: who at PwC thought that notifying employees that their utilization is being scrutinized was a good idea? Especially since Bob Mortiz sent an email to say that it’s unlikely that there will be layoffs in tax and assurance?
One email says “don’t worry, everything is fine” while someone else calls you up in order to scare the bejesus out of you by letting you know that despite your fine performance someone is watching. Can anyone explain the rationale? Our emails to PwC have gone unreturned, so we’re all ears.

Satyam Would Like the U.S. Lawsuits Moved to India, Oh, and PwC Would Like to be Left Out Altogether

Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for pwclogo.thumbnail.jpgSatyam wants the U.S. Courts to kindly BTFO of business that should be handled in India. Specifically these silly fraud lawsuits.
Besides, PW India has already said that they want to bury the hatchet, so they feel that this whole will be best handled in the Eastern Hemisphere:

In a court filing yesterday, the software-services provider said it was joining a motion by its auditors, Price Waterhouse and Lovelock & Lewes, to dismiss the American fraud suits brought by investors.
“This case belongs in India,” the auditors wrote. “Satyam’s alleged billion-dollar fraud, as well as the allegedly improper audit, took place in India. Virtually all of the defendants are India-domiciled companies or individuals.”

P. Dubs India and Lovelock want the whole thing dropped since they were acting on the honor system. Annnnnnnd, since PwC International doesn’t have control over any of the individual firms they’d like it very much if the judge just dropped them out of this thing too:

PricewaterhouseCoopers International Ltd. said it should be dropped from the case because the investors failed to show it had control over its Indian member, Price Waterhouse, as is required by U.S. securities law.

From the looks of it, no PwC firm wants to be responsible for anything that went wrong with Satyam even though they signed the audit report. Fine, so can we agree that audit opinion was worthless? That’d be great.
Satyam Says U.S. Fraud Suits Must Be Moved to India [Bloomberg]

PwC Needs to Recognize Marketing Genius When They See It

Thumbnail image for Thumbnail image for becks.jpgAccountancy Age has a extra puffy puff piece on P. Dubs’ “head of sport” Julie Clark and how PwC will be everyone’s hero — and she’ll be a regular Einstein — if England can land the World Cup for 2018.
Sidebar: According to the piece, E&Y is sponsoring the Ryder Cup next year and Deloitte is sponsoring the Olympics in 2012. This brings up two points: A) Real original E&Y and B) What the hell, KPMG? If you want to keep up with the Joneses you better dump that always-a-bridesmaid (okay, occasional champion) golfer and get those letters on a BCS bowl or something.
Not only does Accountancy Age not give any details on Clark’s plans but they also manage to completely ignore the ingenious marketing campaign/sponsoring opportunity that would all but lock this thing up.
Need we remind everyone of our first brilliant (albeit subtle) suggestion regarding an accounting firm and a certain sponsored golfer? Working out, isn’t it?
Make no mistake, I’m sure Ms. Clark knows what she’s doing and we’re not expecting her to take our suggestion that seriously but if she blows it…We’ll be expecting a call.

Rumor Mill: PwC Is Pretty Sure That No One in Assurance or Tax Will Be Laid Off

moritz_becks.jpgBob Moritz, the U.S. Chairman, is trying to calm everyone down, as an email has been sent to the troops letting them know that it’s unlikely that there will be layoffs in the Assurance or Tax practices. We haven’t been able to track down a copy of the email yet but that’s the gist.
While this is good news, we would be more comforable if the email would have read something like:
“We’re absolutely, 100% sure that no one in Assurance and Tax will be laid off like we just did in Advisory. Write it down. No one. Not even you, guy that dicks around in the cubicle by the window so that he can see everyone approaching. Your utilization is in the crapper but it’s cool. You’re safe.”
Or he simply could have just added the photo to the email so everyone would feel better. Nothing says, “trust me” like a fresh pair of P. Dubs tighty-whities, amiright?