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Who in Utah Is Going Out of Their Way to Screw with the IRS?

Posted on by Caleb Newquist

This apparently happened late yesterday but jesus, who the hell is the jokester in Utah?

 


So it turned out to be personal items. That could be anything and it sounds a little silly to blow the package up to find out that it’s filled with undies and socks (although we understand the paranoia).

This is the second false alarm for an IRS facility in Utah in less than two weeks. Last Monday Hazmat crews and the FBI showed up at the Ogden facility after someone found some baking powder and people started having seizures.

Whoever is behind these false alarms is probably having a good laugh about the whole thing. It could be the ghost of Joseph Stack for all we know. Then again, his Facebook group keeps growing so perhaps that’s a good place to start.

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The TIGTA’s Nagging of the IRS Delves into Phone Etiquette

In case you’re not up to speed on the federal bureaucracy org chart, the Treasury Inspector General for Tax Administration’s expressed purpose is to tell the IRS what it is they suck at doing and what they can do to quit sucking at it.

The latest bad report card for the IRS is that of protecting the identity of taxpayers who call the Service for help. The epic fail is due to customer reps not being inquisitive enough when identifying callers and not their inability to use their inside voices. The TIGTA presents its displeasure with the phone “assistors” in its latest report:

From our statistical sample of 180 contact recordings, we determined that assistors did not properly follow procedures when authenticating 29 (16 percent) callers, increasing the risk of unauthorized disclosures. Based on these results, the projected number of callers with increased risk of unauthorized disclosures is 44,067 for 1 week.

So, you figure 2.2 million unauthorized disclosures a year. Maybe that’s a legitimate concern but in the grand scheme of things, is it really that bad? If you consider the fact that 22.4 million people aren’t even getting help, that seems like a pretty good number. Regardless of our realistic standards, the TIGTA has more harping to do:

During our review of 48 (27 percent) of the 180 sampled calls, we were able to overhear other assistors discussing other callers’ Personally Identifiable Information. For 10 calls (6 percent), we were able to clearly hear parts of conversations with other callers. For 38 calls (21 percent), other assistors’ interactions with callers were overheard, but we could not clearly understand the conversations. This happened because assistors did not put callers on hold when they were researching the taxpayers’ accounts. Also, the physical layout of employee workstations at call centers allows other conversations to be easily overheard.

So in this particular case it sounds like the IRS has two choices 1) force everybody to become low talkers or 2) spring for a larger cube farm so people aren’t up in each other’s shit.

The real question her is, can we realistically expect an error rate of zero from the IRS? When did “good enough for government work” no longer apply?

Telephone Authentication Practices Need Improvements to Better Prevent Unauthorized Disclosures [TIGTA via TaxProf]

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Are You Saying That An IRS Collection Agent Might Not Be Completely Honest with a Taxpayer?

You know, you’d think with all the challenges the IRS faces – airplanes, llelo/baking powder scares, virtual Tea Partiers – one would think that when on a collection call, agents would apply a spoonful of sugar to help the financial rectal exam go down.

Sadly, we’re informed over at Tax Lawyer’s Blog that it’s typically much more devious than that:

Often, when a taxpayer speaks to a low-level IRS official about a tax issue the official tells him one or more of the following:

• You must pay the debt or you will be criminally prosecuted
• If you don’t pay the debt in full within so many days, your assets will be seized
• It’s a waste of money to hire an attorney

As noted Peter Pappas notes, these three points are, in a word, gobbledygook.

Despite how much you might not want to admit it, attorneys are always useful in legal situations, especially complex ones. You might be able to get out of a traffic ticket on your own but probably not a tax case. An expert is needed (whether it’s a lawyer, CPA or EA). Further, as the post notes, these collectors are not the tax sages that they might present themselves to be, “[T]hese IRS officials are wholly unqualified to give legal advice to taxpayers. They aren’t lawyers, CPAs, or IRS Enrolled Agents and in the great majority of cases lack a substantial background and education in the intricacies of federal tax law.”

And there is the small matter of the agent acting in the best interest of the Federal Government so the modern day Matthew isn’t exactly in the best position to be giving the taxpayer advice.

IRS Collection Officials Intentionally Mislead Taxpayers [Tax Lawyer’s Blog via Tax Update Blog]