Dear Loyal Former Employee (or if you must, Formerly Loyal Employee): I apologize for taking […]
- Caleb Newquist
- November 22, 2011
~ Update includes statement from Ernst & Young
This morning we learned from a couple of sources that the big guy will be calling it a career officially on June 30, 2013 and the firm will announce a new CEO-elect at some point in early 2012.
Here’s JT’s message to the troops:
I have written to all our partners to let them know about my plans to retire from Ernst & Young on 30 June 2013.
Every year, our Global Executive (GE) considers the priorities and initiatives we feel Ernst & Young should focus on in the upcoming year, and these priorities are then approved by our Global Advisory Council (GAC), the top governance body of Ernst & Young.
Periodically, we also take a longer look at our strategy and vision, and involve the GAC in this as well. In July, we informed our partners that we were beginning such a long-term strategic review. The GE and I believe that our new strategy and leadership-succession plans are inextricably linked, and we agreed that June 2013 would be the right time for me to retire.
This is a normal process and the timing has worked out perfectly. I will be 58 years old, which is the normal early retirement age for many of our partners. By then, we will be implementing our new strategy and it’s right that a new leader should steer this implementation.
We are starting a robust process to identify the man or woman who will succeed me, in accordance with our regulations. We intend to identify a new Chairman and CEO elect during the first part of 2012. What I feel very good about is that we’re the type of organization that continually develops large numbers of great leaders, so I see many men and women who could lead Ernst & Young successfully into the future.
This is not a retirement letter or speech to you all, as there is much to do before June 2013. However, I wanted to be very open with you about our plans. Thank you for your continued support as we continue both our strategy and succession-planning process.
James S. Turley
Chairman and CEO
UPDATE: Ernst & Young provided us with the following statement:
In a communication to all Ernst & Young partners worldwide on 10 November 2011, James S. Turley, Chairman and Chief Executive Officer of Ernst & Young confirmed that he will retire as planned, aged 58, on 30 June 2013. The succession process to decide a new Chairman and CEO-elect is now underway and will conclude in early 2012, no later than April.
So after riding out Lehman, handing out a lot of trophies, and inspiring the greatest lyric in the history of Big 4 employee produced videos, (I’m sure there are other accomplishments too) Jimbo will ride off into the Black and Yellow sunset. This seems like an appropriate tribute:
Feel free to leave other well wishes below.
- Caleb Newquist
- September 1, 2011
As you may have noticed, PwC has really gone on the offensive when it comes to making changes to their compensation structure. We broke all the details for you earlier this year and one reader even shared a little spreadsheet analysis for anyone who’s into that sort of thing. More recently, we reported the (unconfirmed) details of the new Senior Associate Milestone Award which includes a getaway to the Terreana Reso f is swell but there are few new details that we were recently made aware of that we’ll share with you today. First off, performance categories have changed. A tipster passed along the new buckets that you’ll be fighting to get into in FY12 and who will and will not be eligible for bonus comp:
– New performance categories are “top performer,” “outstanding performer,” “high performer,” “needs improvement,” and “unsatisfactory”
– Bonus eligble for high performer or greater. Bonus levels set by Line of Service. Line of Service will provide specific details about the business performance measures, as well as target bonus ranges for staff level and ratings.
So TP/OP/HP is what you’re all shooting for if bonuses are of interest to you. Conventional wisdom would indicate that most of you will probably fall into the unexceptional “high performer” bucket and that still gets you in the money so it’s really just the rubes that are “Needs Improvement” and “Unsatisfactory” that will be bitching about how cruel and unfair life is.
It wasn’t all business, however, Bob Moritz shared his gratitude for all your ass-busting in the past year, the ass-busting going on as we speak and the ass-busting to come:
Your role in our success
Thanks to all your efforts to deliver quality, value and the PwC Experience to our clients and stakeholders, we had a very strong FY11 and we’re off to a very positive FY12. On behalf of all the partners, I want to thank you for your role in our firm’s success.
I recorded a short video to express my appreciation and talk about the continued investments we are making in you and your career success. We began making changes back in May, including introducing new career milestone awards and increasing transparency around compensation, all designed to demonstrate the value of your career at PwC — both financially and developmentally.
Now we are bringing even more clarity to the compensation conversation with enhancements to the Annual Performance Bonus Plan. These include greater predictability in your year-end bonus opportunity and quarterly updates about how your line of service is performing against its annual business targets. Watch my video and visit the Rewards and Recognition microsite to learn more. You will hear more specifics from your line of service in the coming weeks.
These changes are all based on what you’ve said is important to you. And we will continue to listen. Keep in mind, however, that the full value of your PwC career comes directly from what you put into it. The more you take ownership of your career….solicit feedback to improve your performance….utilize your success plan to take advantage of the many opportunities here to enhance your skills and develop your talents, the greater your ability to achieve your goals and grow your career with PwC.
Ultimately, the better you are, the better we do, and the greater our ability to continue to invest in you. Thanks again for your role in our success!
So, P. Dubbersteins – do you feel that there’s “more clarity to the compensation conversation”? It’s definitely clear that most people will still get bonuses, so that’s a good thing but it remains to be seen what actually comes out of all these changes. Discuss.
- Caleb Newquist
- August 22, 2011
The Wall St. Journal published a little Q&A with Deloitte CEO Joe Echevarria today to get an idea of what’s been going on since he took the reins as the head of the U.S. firm. It’s been nearly 100 days since JoeE got the nod and the flaks at Deloitte probably felt as though it was as good of a time as ever to roll out their new man.
Oddly enough, it’s been about 30 days since we told you that JE’s Westchester home was up for sale and since none of you cheapskates have bothered to help him out, this gives us the opportunity to remind you that it’s still up for grabs.
Anyway, this Q&A. It’s about what you might expect – but we’ll try to jazz it up for you.
For starters, did you know Joe worked at gas station in the Bronx? Yes, he’s already tougher than you’ll ever be. But while he was washing windows and filling up the locals, he noticed that the accountant didn’t seem to do diddly squat and made WAY more money than he did:
What stood out to me was I worked all day and I was making whatever minimum wage was at the time. The accountant came into the gas station once a month, did something, and walked out with a lot more money than I made in a week.
Back when Joe started at the firm, things were a lot different. For example: email. What is this fancy crap?:
I started at Haskins & Sells, the predecessor to Deloitte. I started in the audit practice. All the tasks were hierarchical in those days, so you had to work your way up. We weren’t in an environment where everything is electronic. We had to get mail. It didn’t just come over some laptop.
One of the goals we’re beginning to accomplish is having a conversation. We opened up a communication vehicle with our partners and our directors that I call Social CEO. It gets the partners to engage, open dialogue, ask survey questions and ask questions of me or others. I get every comment.
How about this economy? We might be looking at a double-dip which could have some Green Dotties a little worried. But have no fear, Joe & Co. are all over it:
Once upon a time there was a view that there would be a rebound. I would say now the probabilities of a rebound are diminishing and the probability of a double dip is increasing. We have a set of plans that we would undertake for any of those scenarios. This isn’t new for us.
And if those plans don’t go as they should, there won’t be too many sad faces:
The first thing is we look at the costs that we incur and how much ahead we’re hiring. Maybe 18,000 [new hires] becomes 17,000.
See? No cause for concern.
- Caleb Newquist
- June 6, 2011
For those of you that have been anxiously awaiting the details on KPMG’s “Next Level” like the Royal nuptials, we have the details straight from John Veihmeyer and Henry Keizer (via a couple of tipsters). Before we get to the message from The Gipper and Hank, you should be warned that if your excitement was piqued by the “Next Level” movie-trailer video, you might – MIGHT! – not be that enthused with the actual “Next Level.”
With that said, let’s turn it over to the boys:
Welcome to the Next Level: Our High-Performance Culture
A Message from John Veihmeyer and Henry Keizer
It’s no secret that we operate in an increasingly c ve environment, one in which our clients—both internal and external—are demanding more from us every day. More than ever, they need the skills and services we can bring, as long as we continue to raise the bar on our own performance and add more value and insight than ever before. To meet these demands and take full advantage of the opportunities ahead of us, we must be committed to fostering a High-Performance Culture, one in which we have the best people, with the skills and determination to deliver above and beyond.
If you managed to make it through that paragraph, you’re probably queasy already. The bad news is, it gets worse.
By now you’ve likely heard about our focus on high-performance culture. But chances are you still have some questions about exactly what it is, as well as what it means for you and for the firm as a whole. That’s why we’ve created The Next Level, a Web-based orientation for all partners and employees.
This mandatory 1 CPE credit self-study program will help you to:
• Articulate the key elements of our High-Performance Culture (HPC) initiative, including why it is critical to our firm’s success and your individual success
• Describe what the firm is doing to drive HPC, as well as what’s expected of you
• Identify and model the key attributes of high performers to elevate your own performance
• Effectively use our streamlined performance development process
• Give and receive feedback more effectively
• Most important, you’ll learn how high-performance culture will help you to share in our collective firm success, build skills for tomorrow, and have pride in being part of something extraordinary.
• The deadline for completion of The Next Level is July 7. (Note: All partners and employees are required to participate in this self-study program.)
Thanks in advance for your participation! And keep in mind that this is only the jumping-off point… you’ll be hearing a lot more about our HPC efforts in the weeks and months ahead.
Okay Klynveldians, I don’t know about you all but I’m still not sure if I understand what the “Next Level” is. What is clear is there is nothing in this email about loyalty bonuses, allegations of gender discrimination or the opportunity to wear jeans (given that you’ve got a five-dollar bill in your pocket).
BUT! There is something about a “high-performance culture,” which gets its own acronym so that might be the “Next Level.” Then there’s stuff about a web-based orienation, feedback, streamlined something or other and MANDATORY PARTICIPATION FOR EVERYONE (this means you, 30+ years partner who can barely turn on your laptop). Granted, I’ve been out of the HoK for quite some time so maybe I’m misinterpreting John and Hank’s prose but this “Next Level” seems like the same “level” only with a few more hoops to jump through and definitely more emails from J&H that may or may not explain how this will “foster a high performance culture.”
If you’re more hip to this, please enlighten everyone. But if you’re confused, annoyed or mortified with disappointment you can share those feelings too.
- Caleb Newquist
- May 27, 2011
Rounding out the spring of leadership changes for Deloitte are Jim Moffatt who will be the new Chairman and CEO of Deloitte Consulting and Carl Allegretti who will serve in the same roles for Deloitte Tax.
U.S. CEO Elect Joe Echevarria is already finding his stride with the boilerplate praise, saying of Moffatt, “Jim is an excellent choice to build Deloitte Consulting’s market leadership. During his 23 years with Deloitte, Jim has served clients with distinction, and demonstrated his ability to drive the Deloitte Consulting strategy and seize market advantage.”
And he’s equally stoked for Allegretti, “In each of his leadership roles, Carl has made and maintained strong connections with both clients and people. This is a formula for success that has served him well.”
That should do it for announcing new Deloitte overlords since the new fiscal year starts next Wednesday but if someone else gets squeezed in between now and then, we’ll let you know. And since the new fiscal year means compensation speculation, drop us any rumors you’re hearing around merit increases and bonuses.
- Caleb Newquist
- May 26, 2011
Deloitte CEO elect Joe Echevarria has informed the partners that a little bit of restructuring will be going down when he takes the big chair next week. The Pacific Southwest and Northern Pacific regions will create a new West region while the Midwest and North Central regions will form a new Central region. The three remaining – Northeast, Mid-America, and Southeast – will remain as is.
Optimizing our regional structure
To: The partners, principals, and directors of Deloitte
When I shared my overall organizational structure with you in February, I noted that I would make the development of the right management model for the regions a priority. Just last week, the Board ratified the decision to move from seven regions to five for FY12 onwards.
We will combine Pacific Southwest with Northern Pacific to create a new West region. By combining Midwest and North Central region we will create a new Central Region. Northeast, Mid-America, and Southeast regions are unchanged.
This decision is the outcome of a comprehensive, strategic review led by Chet Wood, leader of Markets and Offerings. The review was inclusive, with input from many perspectives, including LCSPs, line partners from each FSS, OMPs and RMPs, FSS CEOs and other members of the U.S. Executive. We looked at the regions through the strategic lens of our Lead from the Front framework, to determine how, at this time, we can best align our organization model to the external marketplace.
We carefully considered the different roles regions and offices play for each of our businesses; while many of our non-regulated services are increasingly delivered nationally, regions are critical to the service delivery of our Audit, Tax and DGES practices. Our review also considered factors such as the impact on spans of control, leadership and development opportunities, community-building and sense of partnership, infrastructure costs and speed of implementation. We defined the regional model that will best drive client and business growth, improve our strategic positioning, and strengthen our performance.
The new structure is effective from the start of FY12, although some tactical aspects of implementation may take longer to complete. I have asked Anne Taylor and Gary Tabach to lead the succession process for the West RMP, and Mark Edmunds to lead the process for the Central RMP.
With this improvement comes new opportunity. It’s up to us to realize it and turn our new regional structure to a business advantage. In every region and in every market where we operate, we must continue to widen the gap between us and our competitors, strengthen our position, and ensure that we stay out ahead of change. That is how we will continue to lead from the front.
U.S. Chief Executive Officer Elect
Since we’re not intimately familiar with the hierarchy at Deloitte (e.g. “Regional Partner Leader of M&A Advisory Services” or “Area OMP Chief Leader of Regional Assurance”) these changes will probably mean some jockeying for spots amongst partners effected by the consolidation. And since some regional leaders within the firm (i.e. Talyor, Tabach and Edmunds) will be watching over this process, maybe there will be potential for some interesting developments.
- Caleb Newquist
- May 12, 2011
Dr. Phil doppelgänger and incoming Deloitte Global CEO Barry Salzberg spoke at Wharton recently about leadership and how it has changed quite a bit since he started at Haskin & Sells in 1977. He riffed about the old days in his speech including how jackets were all but mandatory (especially if you were from Brooklyn) and the aforementioned boss from Hell:
“In those days, [Deloitte] was a fancy, formal place,” Salzberg recalled, “so formal that you would get bawled out — and I did — if you were caught in the hallway without your jacket, especially if you arrived speaking a foreign language like Brooklynese.” His first leadership lesson came on his third day. “Bosszilla,” as he calls his first boss, asked him for a photocopy of a tax ruling. Eager to please and show off his legal savvy, Salzberg included his own two-page interpretation. “Mr. Salzberg,” Bosszilla hissed, “I asked you for a copy of the ruling, not your interpretation. One copy, stapled.”
Of course, the Big Salz knew that this wasn’t how he wanted to lead so you can bet your signed copy of As One that he spends plenty of time at the Xerox machine. Another leadership trait that has gone the way of the Dodo is that CEOs don’t mingle with the commoners. Bar is out there mixing it up on the regular:
“What I do is get out and talk to people to give them the opportunity to share. And then what you have to do is act on it, so people understand that you can change your mind.” As head of Deloitte’s U.S. operations, Salzberg visits as many as 25 to 35 offices every year, sitting down with partners to hear their concerns. When he becomes global CEO, he plans to travel more, he said. “There’s nothing that can replace face-to-face interaction. Getting the rubber on the shoes worn out is how to do it.”
And of course, in this day in and age, you simply can’t ignore animal metaphors:
“No burying your head in the sand if there’s a problem, and no ignoring the elephant in the room. Much better to name and tame an issue, no matter how difficult it is,” than to ignore it or pretend it isn’t there, he said. “Making sure the truth is told and discussed with all is the foundation of leadership. Without that, you can’t build trust.”
Blind Item: Which Big 4 CEO Sent This Poorly Timed Email About Working in the Wee Hours of the Morning?
- Caleb Newquist
- April 15, 2011
In light of recent events, the following email was forwarded to us with our tipster admitting that intentions were good while the timing was not.
I recently met with a [BIG executive] who formerly served as a Former Big Four partner and [some hotshot internal group (I think)]. Most of the discussion was focused on how we might help [BIG executive’s company] with their global HR transformation. Quite unexpectedly, he began our meeting with a story about a senior manager on our team, [Sally Worksherassoff].
Just a day earlier, he had asked [Sally Worksherassoff] if she could find any information explaining the relevance of Dodd-Frank legislation to Human Resource leaders. When he woke up the next morning, he noticed that [Sally Worksherassoff] had emailed a whitepaper outlining exactly what he needed…at 2:00 am. The timing was critical, as he needed to deliver a presentation to [BIG executive’s company] leaders later in the day. After I left [BIG executive]’s offices, he sent an unprompted note to our project team recounting this story and remarking that “seemingly small things like this can add significant value to [BIG executive’s company].” The subject header of his note: How to “wow” a client.
My takeaway: small things, big difference. It can be easy to get lulled into reserving our extra energy and special effort for those situations, requests, and issues that seem like “big deals”. But as our client pointed out, there are no small things when it comes to delivering an exceptional client experience.
— [Big 4 CEO]
Against a Picturesque Backdrop, Jim Quigley Talks Deloitte’s Hiring Spree, Obama’s Tone and Igniting the Entrepreneurial Spirit
- Caleb Newquist
- January 27, 2011
Quigs sat down with Fox Business’s Liz Claman and hasn’t even tweeted about it!?!? Whoever his ghost tweeter is, they need to be replaced immediately.
Sidebar: has anyone noticed JQ’s new spectacles? Thoughts on the visible breath, scarf choice and Liz Claman’s interviewing technique are encouraged.
- Caleb Newquist
- January 26, 2011
The Ernst & Young Global CEO chimed in di-rectly from Davos.
President Barack Obama’s State of the Union address failed to convince executives and economists at the World Economic Forum’s annual meeting that he’s serious about taming the U.S. budget deficit.
Hours after Obama used the speech to propose a partial freeze on government spending, delegates at the conference in Davos, Switzerland, said the U.S. is lagging foreign counterparts in cutting a budget deficit of more than $1.2 trillion.
“There is an unwillingness to deal with the real gorilla in the room,” said Martin Sorrell, chief executive officer of advertiser WPP Plc. James Turley, CEO of Ernst & Young LLP, said, “we need a heck of a lot more action on it” and that Obama’s speech “lacked details.”
- Caleb Newquist
- November 20, 2010
C.E. Andrews and Dave Scudder interrupted McGladrey employees regularly scheduled spreadsheets a short time ago to share all kinds of good news. For starters, Mickey G’s is letting all employees blow off December 23rd and 30th which is pretty nice. Secondly, concierge services will be available starting January 1st, as well as a new arran ”http://www.sittercity.com/”>Sittercity for in-house care caregivers.
And yes, there are bonuses.
But not just the year-end bonuses, mind you. No, C to the E and Scuds heard your incessant bellyaching and in addition to the year-end pool they are implementing “a new program to provide real-time recognition and monetary rewards” for those of you that go above and beyond the call of duty.[caption id="attachment_21691" align="alignright" width="105" caption="Scuds"][/caption]
Our tipster was pleasantly surprised and told us, “McGladrey matches PWC – well not quite but certainly more than expected.”
With Thanksgiving just around the corner, we’d like to take time to reflect on the things we are thankful for this year. The last twelve months haven’t been easy, but we have made some important changes in our organization that will create a solid foundation for our future success. We are thankful to have made it through this time of transformation, and we are beginning to see early signs of new growth for our firms, which will be aided by our new brand, growth strategies and the improving economy.
We have only accomplished this because of your tremendous efforts, and we are grateful to lead such a dedicated group of people. Today we’re happy to share some of the things we plan to do to show our thanks to you and to help you experience our people promise.
A gift of time
We’ve asked a lot from you during the last year, and we are truly thankful for the time you’ve invested to make our firms and our clients successful. To show our gratitude, we are giving you two extra paid holidays on December 23 and 30 to relax and spend time with friends and family. If you have conflicting client obligations, you may consult with your work team leader to find alternate dates.
Support for your busy schedule
You have a lot on your plate at work and at home, and we’re pleased to offer two benefits to help offset some of the stress you might be feeling. Starting January 1, all offices will offer concierge services to help you complete a variety of errands and personal to-do’s. We also will provide access to Sittercity, a new client whose business offers a program that connects you to local in-home caregivers for your child, elder, pet or home. Look for more details and information from your regional leaders in the weeks ahead on how you can take advantage of these programs.
Recognition and rewards
We know that you’ve been wondering about the bonus pools for year end, and we want to confirm that we have planned for bonuses this year to reward eligible employees for exemplary performance in support of our firms and our clients. We’ll commit to a baseline funding level in dollars, and the pool will grow based on our year-end performance.
But you’ve told us that year-end rewards alone aren’t enough – you also want to be rewarded throughout the year for your important contributions. In January, we will be introducing a new program to provide real-time recognition and monetary rewards to those of you who go above and beyond to serve clients, develop colleagues and support our strategic objectives. It will be similar, but not identical, to our former SPOT bonus program that many of you may remember. You will be hearing more specific information about both of these plans from your region after the Thanksgiving holiday.
We are truly thankful to have you on our team, and we hope that these things help demonstrate our appreciation. They are just the beginning of more good things that will come as we continue to strengthen our business. We look forward to reconnecting with you via our quarterly webcast on December 16 to discuss the progress we’ve made so far. Watch for an invitation next week.
In the meantime, we hope you have a relaxing holiday and that you enjoy reconnecting to the people and things that are important to you.