Event Date: March 6, 2014
Do you and your team have what it takes to provide outstanding client service? Client service is an increasingly important part of your professional success as you move up in your career. Client retention, profitable growth and your firm’s reputation all depend on it.
In Kristen’s webinar, we’ll cover the five essential components of client service so you can:
- develop happier, more profitable client relationships
- build a great brand for you and your firm
- recover well, and with more leeway when you do make mistakes
- rock your client interactions
This webinar is well suited for both those newer to the profession, and for managers and partners that want to take some concise, organized client-service ideas back to their teams for broader implementation.
Kristen Rampe Consulting
Kristen Rampe is a CPA with Big 4, boutique firm, and industry experience. She loved working with her clients and public accounting teams during her ten years in practice, but saw a gap in the client service and communication skills of the industry. Out of this experience, she started her own firm to help fellow CPAs develop great teams and great customers. Kristen Rampe Consulting provides consulting and customized, in-house CPE to success-oriented professional service firms. Check out her blog for great ideas on how to improve your practice! kristenrampe.com/blog
|Advance Preparation Needed||none|
|Delivery Method||Group-Internet Based|
|Recommended CPE Credit||1 credit per 50-minute session*|
|Registration Instructions||register online|
|Complaint Resolution||[email protected]|
|Refund policy/Cancellation policy||Due to this program being offered free of charge, there will be no refunds issued|
Sift Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
* To obtain CPE credit, the live session must be attended. THE RECORDING DOES NOT QUALIFY FOR CPE CREDIT.