The emphasis isn’t needed but we’ve provided it anyway:
Despite being the most popular website in America, consumers don’t like Facebook, according to the 2010 American Customer Satisfaction Index (ACSI) E-Business Report, produced in partnership with ForeSee Results. Facebook scored 64 on the ACSI’s 100-point scale, which puts its satisfaction even lower than IRS e-filers. This puts Facebook in the bottom 5% of all measured private sector companies and in the same range as airlines and cable companies, two perennially low-scoring industries with terrible customer satisfaction.
It makes sense, really. If someone is filing their taxes electronically and something goes wrong, he/she is probably able to keep it together long enough to call up the IRS and tell him what the problem is. On the other hand, if Farmville starts acting up on Patrick Byrne (just as an example), we’re guessing the man loses his shit.

Okay, so the past few weeks we’ve seen some psychotic behavior as it pertains to IRS. And yesterday, someone’s llelo (yes, it’s Utah, but that’s the best we’ve got right now) was mistaken for Anthrax and it caused the FBI and Hazmat to storm the building and leave with bodies wrapped up like mummies. If you’re getting worried that people might be freaking out, you’ve got some solid evidence in your corner.