Category: Social Media

How Not to Get Unfollowed on Twitter

The last time I attempted a “How Not to Be a Total Asshat on the Internet” public service message in this arena, I was torn apart for being too harsh so I’ll leave out the specifics and stick to the suggestions. You know who you are.

Keep in mind that what works for some doesn’t work for others and vice versa; we’re specifically talking about how to fit in with the accounting crew, not alienating clients, not come off as too spammy and/or maintain a reasonable professional profile using your Twitter account as a point of contact to your brand. All of you are more than welcome to do whatever you want with your Twitter accounts, the following is meant for professionals or brands.


Actually interact – No one is suggesting you follow every person who follows you or go on some mass following spree to artificially inflate your Internet popularity for appearance’s sake but a good balance of @s with following shows some level of interaction. A lot of firms miss this one and organizations can make the mistake of focusing strictly on their own message and ignoring what others are saying. Don’t do that, jump in and say something.

If the thought ever crosses my mind that you might be a robot, you’re probably not doing it right – You know the one; they have the same not-quite-normal headshot as their avatar and profile shot for every hot social media service available and not a single candid pic of this person “in action.” We don’t suggest drunken Facebook shots to remedy this but it would be nice to confirm that the person behind the account is, in fact, a person with a tweet that doesn’t seem prefabricated or a picture that deviates from the Headshot Series 1. When it’s a little too perfect, it appears suspect. People are less likely to enjoy your message if they are too busy wondering whether or not you’re a machine when reading it.

There is a such thing as TMI – I’m guilty of this one and it’s because I’m really not trying to masquerade as a total professional. Nor am I representing my company when I’m out there tweeting about the crackheads hitting on me at the gas station or meter maids terrorizing me with parking tickets. For some, interacting goes too far and gets way too personal. If you are attempting to represent or have at all associated yourself with your company, be aware that there is still a such thing as privacy. Even if you are only followed by a handful of people, your tweets reach the entire Internet.

RTs and FFs – And please for the love of Bob Herz don’t thank everyone for every RT, nor be the “all day #FF” guy. If you’re spending half your Friday #FFing everyone, you’re A) making unnecessary noise and B) diluting the value you add by suggesting helpful people to follow. Stick to a handful if you’re going to do it all instead of spewing out half your following list.

Oh and auto DMs? They were never really cool and to me they say that you’re too busy to actually say anything to me and inconsiderate of how cluttered my inbox can get. Sorry if this offends anyone who is in love with their own “brilliant” auto DM but I see them as obnoxious. Add to the conversation, not the noise.

Protecting Your Online Identity or, Alternatively, How Not to Get Busted Being a Subversive at Work

It amazes me that fairly intelligent people manage to do really stupid things, sometimes on a consistent basis. One of these things is being sloppy about one’s online identity or, more specifically, publicly participating in any conversation that might ruffle management’s feathers. What on Earth could I be talking about?

Let’s take a look at the popular public accounting video series by YouTube user witn3ssthefitn3ss – or more specifically, witn3ssthefitn3ss’s 266 subscribers. Among them, several users who have (oh-so-creatively) used their first and last names as user names. Now there probably isn’t anything in your company manual that specifically states you are not allowed to subscribe to YouTube videos that paint the profession in a less than flattering light and let’s face it, odds that HR even knows how to find YouTube are slim to none but regardless, it’s bad Internet behavior and I’ve got to call these kids out for it.


For example, Michael V Staub (YouTube user michaelvstaub, how convenient!) appears to be working for PwC in Chicago. See how easy it is for any idiot to track your activity on the Internets, kids? I just did it and it took me all of two minutes.

Now Mike is more than welcome to subscribe to any YouTube channel he wants to but in an uncertain job market, it might be a better strategy to C.Y.A. (Cover Your Ass) and have the Internet wherewithall to come up with a better user name than, oh, your entire name. Especially if you’re going to be liking videos that make management look like slave-driving taskmasters.

There are more, like Joseph Bailey, an E&Y manager in Florida. Again, maaaaybe there is some other Joseph R. Bailey subscribing to these videos under his real name but we just don’t see it being that much of a coincidence.

The point is, your social identity is as much a commodity as your education and professional experience. Don’t carelessly throw it out there where anyone can track your likes and dislikes. Take the time to separate your personal and professional lives or you can pretty much guarantee a whole bunch of hassle later on down the road. Sure, it was only an accounting video this time but what if management takes it personally and thinks you only liked it because one of them had the audacity to ask you for a McDonald’s Diet Coke?

Watch what you do out there, kids, the entire world is watching. There are billions of usernames you can come up with, don’t make the mistake of using your own first and last unless you are an Internet marketer or sticking strictly to completely safe-for-work material.

Update: Details about licensure have been removed as we have confirmed Illinois’ tricky licensing requirements and our poster in question is, in fact, fully licensed.

How To Get “Monitoring The Conversation” Right

Being an incendiary, I’m used to getting unfollowed, ignored and even blocked (yes @mark_to_market blocked me, Lord knows who else, I stopped caring at 2000) and I’m definitely used to seeing the rats scatter across my stats every time I mention [insert firm or company name here] so it’s obvious to me from my various online interactions that some communications departments are keeping an eye on the conversation.

Since we’re all interested in the accounting side of things, I have to say that I notice more “official-looking” Twitter activity from firms based outside of the US (generally Big 4 coming from the UK or Canada) that leads me to believe most of them are at least keeping an eye on the Google alerts. PwC had the large pair to follow me once, very early on, and probably unfollowed when I started ripping on them for bumbling Satyam. Anyway, someone has to watch what’s being said and a company (or organization) can only choose to engage or not engage.

Engaging, of course, comes in several forms but to vaguely pin down what “engage” means, I’d define it as any activity that alerts others they are listening and/or give a shit.


For Comcast, they swarm Twitter responding to complaints about their crappy service, extortion boxes, and complicated remotes. Not all companies choose to take that route, nor should they be expected to. Protecting or guarding your brand means figuring out how much “engaging” is appropriate as any more or less than is appropriate for your particular organization’s needs will come off as fake, lame or just forced. And no one wants to interact with that.

For Dave and Buster’s, I give them credit for totally engaging me by following me. I’ve been publicly ripping on them for at least a week but I’m not doing it just to be mean, I’d really really like to know what went down with E&Y (welcome to your new gig, KPMG). I’ve never actually been in a D&B and any inquisitive tweets on my part were not returned but so far they haven’t sued me so I guess I’m doing well on that front.

Some agencies choose to completely ignore some of the more “questionable” interaction that isn’t exactly a pissed off customer. They’re already trained to handle that (any social media idiot can teach you how to talk to customers who talk about you in a list of 3 items or more) but they aren’t likely prepared for a fake accounting firm to ask them if newly-single D&B would want to try them out as auditors.

I don’t expect Dave & Buster’s to answer or acknowledge that but following me shows that they are at least aware I’m trying to egg them on and aren’t afraid of my bitch ass. Unlike the fake accounting firm, I’m a voice out there spreading whatever I know about [insert company] to a huge audience. They can’t send me 10,000 free tickets to shut my trap and I’m not exactly making a complaint they can resolve so what can they do? Keep an eye on me?

I admire that tactic. And may leave them alone… I’m more likely to do so if I get a tweet about what happened with E&Y but won’t be holding my breath for that particular @.

I’m Not Impressed With FASB’s New Twitter Account

When @FAFNorwalk launched on August 4, 2010, it was supposed to be an awesome attempt at connecting government accounting to the 439 people interested in it (don’t trip, FAFN, y’all will get your massive following).

The day after signing up, they mustered up the courage to send out their first tweet:

Welcome to FAF/FASB/GASB! Stay Tuned For Updates.


First of all, we’re not sure if FAF, FASB and GASB know this but Twitter accounts are free so you are totally allowed to get your own. As far as I know, you are even allowed to get several as long as you can come up with an email address for it so there’s no need to share, although that can get messy. What if one of you is trying to tweet about the latest comment period (Disclosures of Certain Loss Contingencies – I’m sure that will garner quite a bit of interesting commentary) while the other wants to talk about new lease rules?

Secondly, is this the best they can do? I’d really like to see some more thoughtful commentary from Norwalk that truly opens the conversation. They can think of this as a comment letter in 140 characters.

Thirdly, what’s up with the one and only person FAFNorwalk is following? We don’t know who the hell @Badwissen is but maybe they are just really into FASBs and @FAFN could totally vibe that when they started their little Twitter co-op.

Lastly, let’s try to work a little better on the turnaround, eh @FAFN? Compliance Week already had an entire story up about new lease rules by the time @FAFN got around to tweeting about it… fine, @FAFN tweeted it around 2 and the CW story went up after 5 but still, with @FAFN’s access to insider information, I want to see @FAFN tweets about lease rules a full two hours (or a day!) before anyone, come on.

If you are looking for a truly dull Twitter follow with zero interaction, @FAFNorwalk is totally for you. Personally I like my accounting feeds with slightly more bite, even if that means a simple @ every now and then.

How’s that for a fucking comment letter?

Earlier:
Wonky Accounting Insight in 140 Characters or Less: The FASB Is Now on Twitter

Five More Facebook Fan Pages For Accountants

Our friends at FINS recently posted some must-fan Facebook pages specifically for accountants and though we agree with their suggestions, we thought it would be prudent to add a few of our own.

Before we get to those, though, let’s talk about the five FINS listed.


1. The Big 4 (all of them, if you’re really really excited to land that dream public accounting gig you’ve always dreamed of… hooRAH!)
2. AICPA
3. Journal of Accountancy
4. CPA Technology Advisor
5. Local CPA Societies

These are all great suggestions but let’s be real about it, a good number of us use our Facebook pages for so much more than professional networking. So how about some real-world suggestions for the accounting folk out there?

1. Vodka. I don’t care if you prefer martinis or homebrew, by fanning vodka you are reiterating your commitment to professionalism in all you do as per the AICPA Code of Professional Conduct. Trust us, it’s a lot easier to be ethical and bring in clients when you’ve been on a weekend-long bender and simply don’t care anymore.

2. Accountants do it with double-entry. There’s no need to perpetuate stereotypes of the boring accountant, go ahead and shock your conservative pals by fanning this group to show that you DO, in fact, have a sense of humor and even choose to exercise it every now and then.

3. Accountants are sexy. Well? They are, dammit, especially if you followed our advice and got into the vodka. A couple of those and that mousy chick in the cube next door will be EXTRA sexy.

4. Stuff Accountants Like. Even though SAL has taken a possibly permanent vacay from blogging, reading through past entries is still entertaining if you haven’t read them before. Great for when you’re taking a break between vodka and reconciliation.

5. Going Concern. Listen, FINS, we aren’t offended that you accidentally left us off your list. But don’t expect us to share any of our vodka with you.

Five Ways Not to Suck As an Accounting Blogger

Initially Caleb got butthurt and thought I was writing this article about him but I guess that means he thinks he sucks. I can’t name any accounting bloggers that actually suck and know plenty so here’s how not to tip that number past 0 if you’re thinking of taking it up.


Write about what you enjoy Believe it or not, there are people who care about: CPA exam experiences, SOX compliance, non-profit accounting, accounting technology, Big 4 bashing, rence, accounting education, the Fed (cough), tax law… you name it and someone is writing about and looking to read about it right now. If you write about what you think people want to read about, chances are they won’t read it. Someone out there is totally into keeping LIFO even after we adopt IFRS so if that’s your thing, go for it but stay true to what you’re into.

Don’t isolate There are some folks who get away with being reclusive hermits or narcissistic pricks that don’t engage with the broader group of us (I won’t name names) but for the most part, if you want people to embrace what you’re doing, you’re going to have to bite it and talk to them sometime. Don’t trip, we’re not that bad. You can pick and choose which of the bunch you associate with and no one is saying you have to like every other accounting blogger out there. But at least find a few who don’t annoy you to talk to and share ideas with every now and then. If Dennis Howlett can manage, so can you.

Don’t get stuck in your niche Even if you’re strictly into LIFO, think about reaching out beyond your specialty and even beyond accounting to areas like finance, law and politics. It’s OK, it’s all relevant. The great thing about writing about what you love is that no one can tell you how to do it, not even us. The broader your subject matter, the more appeal you’ll have.

Actually try The thing about writing for this audience is that you have to keep doing it without getting much interaction back. We’ve personally seen countless state societies of CPAs abandon or under-evaluate their efforts in this medium simply because they didn’t get the Seth Godin reaction they were expecting. You aren’t Chris Brogan and accountants aren’t going to flock to your content by the bazillions, there are only so many of them to reach in the first place. Being in such a small, specialized group, it’s important to remember that you might not get the reaction you want right off the bat, if ever. But if you give up early, you’ll miss out on that reaction later.

Don’t think you know your audience’s expectations The best way to figure out if you’re delivering to your target is to access your site’s analytics and see who is coming from where and how. But even if you’re a stat whore like some of us, you can only tell so much about your audience from your side. Listen to what people are saying and try to recognize patterns in what is well-received and what is ignored. This isn’t just a blogging thing, you can use that sort of wisdom with e-mail marketing, Twitter, whatever. They’ll let you know what they like so don’t be so busy yelling your point to listen.

And as a bonus 6th tip, try to shake things up a little. This didn’t make the list because it really doesn’t work for everyone but for some of us it’s the only way to do it. If you aren’t afraid of being humiliated out of the industry with your big fat mouth, try pushing the envelope every now and then. Trust me, it feels awesome.

Why Your Firm Needs a Social Media Policy

If you work for a larger firm, chances are you’ve already got a social media policy that encompasses everything your firm does not want you to do online. For smaller firms and private practices, a social media policy can be the very last thing management considers implementing, assuming you will use your better judgment when conducting yourself online and don’t need the rules laid out. Oftentimes this mentality comes more from management’s unfamiliarity with social media than anything else. If they don’t use Twitter, how can they tell you how to conduct yourself on it?

But your online social life isn’t the same as a cocktail party at which you are representing your firm. Should you be able to say whatever you want on Twitter after hours? Can you post pictures of yourself getting wasted on Facebook?


The line is cut and dry when you are at a firm event or at a client but are you expected to represent your firm even when tweeting on your own time? If your firm does not have a social media policy, the answer is you have no way to know until it’s too late and you’ve pissed off the boss.

For firms, not having a social media policy can open the company up to all sorts of tricky trouble. Without knowing exactly what is expected of them, employees are forced to use their own judgment when it comes to their online behavior. Most are smart enough not to bash the boss in 140 characters or post embarrassing holiday party photos on Facebook but what’s to stop them from starting a blog that management finds offensive or keep them from tweeting about their work life in general? Absolutely nothing.

With hyper-connected Gen Y more than established in the workplace, a social media policy makes even more sense. Very few us get through a day without a Facebook update or a tweet and for some of us, our online persona can be a point of contention with management. Case in point, yours truly and Jr Deputy Accountant. Working in the industry meant that I had to be careful not to needlessly bash firm failures (like PwC and Satyam), lest I ruffle any feathers that could connect my site to my employer. Sometimes a disclaimer is helpful – something along the lines of “my opinion is my own and independent of any personal or professional affiliations” – but without having clear lines drawn between how you behave at work and how you behave on your own time in front of the entire Internet, it can be difficult to know what’s appropriate and what is not.

Last week we gave you some tips to keep your online life safe in the event that you don’t have a social media policy but that doesn’t mean your boss gets a pass. A social media policy is always a good idea and in this day and age there’s no getting around it, it’s necessary.

Five Ways Not to Lose Your Job Playing Around on the Internet

Accountants are more prevalent in the social mediasphere than you might think; they’ve taken over Twitter, blog regularly and can even be found figuring out how to make Foursquare relevant to business. But since tapping the potential of social media for business is relatively new, not all organizations know exactly how to use the tools, nor do the understand the importance of a good social media policy within their organization. So here are some tips for making the most out of social media without losing your job. We’re sorry we have to even share these but we’ve seen some of you guys out there in the social mediasphere and it appears you need a reminder.


Choose Your 140 Characters Carefully – If you’re on Twitter and are complaining about your job, understand that the entire world can see you. Even if your stream is private, the great Google sees everything. A few months back, Twitter’s internal search allowed private tweets to appear in searches. I’m not sure if this little hole has been patched but if it hasn’t, you don’t want to be a victim of your own public stream of consciousness. Don’t say anything online that you wouldn’t say in an e-mail to your boss.

Ask About Your Firm’s Social Media Policy – Though it’s sort of implied in the firm’s overall policy on communications outside of the company, social media is an entirely different avenue and the rules may not be as cut and dry as the GAAP you’re used to. Not all companies will specifically bar you from blogging on your free time and many turn a blind eye to the activity… until you say something they don’t like. Don’t assume that you’re safe if you don’t share your name or location: it’s fairly easy to reveal your identity if you’re sharing details of your life like where you live and what you do. It gets easier if you’re using a blog to rant about work or out obnoxious coworkers. This applies to positive blogs as well; even if you’re doing the industry a service by discussing current events in accounting, some firms would rather you not say anything at all. Be careful with your details and when in doubt, ask about your firm’s social media policy.

Facebook Friends – You’re not friends with him in real life so don’t be friends with your boss on Facebook. Facebook can be a great networking tool if you aren’t sharing photos of your drunken weekend adventures but if you are, better leave your boss or even coworkers off your friends list. Remember also that Facebook privacy settings can be complicated to say the least; even if you have most of your profile set to private, if you haven’t gone in and changed certain settings, mobile uploads and other photo albums can still appear in search results. That means any nosy coworker out to make you look bad could easily stumble upon your page and access things you’ve posted thinking they are invisible to anyone but your friends. I’m all for being cozy with colleagues but be careful when adding people you work with if you, like 99% of us, use your Facebook to rant, brag and occasionally spout off inappropriate things.

Careful when commenting on blogs! – Listen, we love you guys for contributing but sometimes we have to wonder if you’re playing with a full deck. If you’re commenting from and about work, keep the details to a minimum and use the anonymity of the Internet to your advantage! I have Jr Deputy Accountant readers who work for the banks, the Fed or government agencies but that secret stays between them and me – some choose to create a nickname that wouldn’t reveal who they really are and others stick with “anonymous”. However you do it, remember that if your name is George Stein and you work at KPMG, using GSKPMG2010 isn’t fooling anyone. Talking about salaries or griping about the conditions are totally allowed – if not encouraged – but be smart about it and never use your real name unless you work in communications or don’t mind your boss or colleagues seeing your comments. Once again, remember the great Google sees ALL.

Whatever you do, never forget the Internet is forever – You can delete your Myspace account but since the Internet tends to aggregate information, just because you’ve deleted something doesn’t mean it is gone forever. Case in point: when I write a blog post on JDA, it’s picked up and republished by two news aggregators instantly, which means I’m stuck with whatever typo I missed or stupid comment I made, even if I change or delete it on my own site. It is the same with Twitter as many bizarre websites aggregate tweets about a particular subject, some permanently. So you might be able to zap an obvious faux pas the morning after but it could come back to haunt you if it ends up somewhere else.