PwC Falls Victim in the Competitive Poaching Game to…WTP Advisors

As you know, the Big 4 are pretty competitive when it comes to landing the best talent. The brightest brains. The biggest, swingingest…well you know. Anyhoo, PwC has been on tear this year, luring an accounting firm equivalent of a platoon from KPMG. They’ve also managed to pick off people from Duff and Phelps and the SEC.

But now the tables have turned unexpectedly on P. Dubs. They certainly had to be wary of the likes of Deloitte, E&Y and yes, even KPMG trying to woo their partners seeking greener pastures but it’s highly unlikely they saw this coming:

WTP Advisors, an award-winning, global tax and advisory firm, announced today that it has opened a new office location in Long Beach, CA. The new site will be headed by tax expert, Jon Worden, who most recently managed PwC’s West Region International Tax Services Quantitative Solutions Team. “Jon is a terrific choice to lead WTP Advisors’ West Coast tax practice. Like all WTP directors, he has Big Four experience, combined with a drive to forge deep and lasting client relationships. His personality, talent, and ambition will represent us well with large multinational companies in this region,” says Mike Minihan, Partner and co-founder of WTP Advisors. In his new role, Worden will be responsible for serving the L.A., Orange County and Northern California markets, as well as cultivating relationships with organizations up and down the West Coast.

Or maybe they did. WTP Advisors was founded by “four PwC veterans” back in 2005 according to this Fortune blurb on the firm’s website. It also boasts that it “has retained 100% of its clients” since the founding of the firm. The clip above is also from said blurb which depicts some sort of Rumble in the Professional Services Jungle between WTP and PwC. Perhaps WTP is gunning for P. Dubs because there is some bad blood there, we don’t know (but would love to hear about it). And with only 75 employees and $12 million in revenues, they barely register on Bob Moritz’s radar but it’s clear that they can poach P. Dubs talent and they are already better at using PR to make it known than some other firms.

You Can Add ‘Hospital Staff’ to the List of Positions That Can Do the Job of a Deloitte Auditor

A hospital in Winnipeg is suing Deloitte after an ATM scam went undiscovered for over ten years. Luckily some vigilant RN, janitor or cafeteria worker (it’s not clear from the article) noticed something amiss and alerted the proper authorities.

Police arrested a long-time hospital employee last year after she allegedly skimmed $1.5 million from automated teller machine (ATM) deposits between 2000 and 2010.

According to a lawsuit filed last week, the fraud was uncovered by hospital staff, not the auditor. The lawsuit accuses Deloitte & Touche of preparing financial statements not in accordance with “generally accepted accounting principles” and “materially misleading” the hospital about its financial position.

“MHC says that D & T owed it a duty in contract and owed it a duty of care not to act negligently or make negligent misrepresentations to MHC and to ensure that cash and liquid assets as reported in the financial statements were not materially misstated.”

According to the lawsuit, a former finance clerk deposited Worker’s Compensation Board cheques into the hospital operated ATM, understated the amount and pocketed the difference.

All this trouble and no one was even taken hostage. Not good, Green Dot.

Misericordia Health Centre files suit against auditor [Winnipeg Sun]

KPMG’s ‘Next Level’ Is Here and You’re Probably Going to Be Very Disappointed and/or Confused

For those of you that have been anxiously awaiting the details on KPMG’s “Next Level” like the Royal nuptials, we have the details straight from John Veihmeyer and Henry Keizer (via a couple of tipsters). Before we get to the message from The Gipper and Hank, you should be warned that if your excitement was piqued by the “Next Level” movie-trailer video, you might – MIGHT! – not be that enthused with the actual “Next Level.”

With that said, let’s turn it over to the boys:

Welcome to the Next Level: Our High-Performance Culture
A Message from John Veihmeyer and Henry Keizer

It’s no secret that we operate in an increasingly cve environment, one in which our clients—both internal and external—are demanding more from us every day. More than ever, they need the skills and services we can bring, as long as we continue to raise the bar on our own performance and add more value and insight than ever before. To meet these demands and take full advantage of the opportunities ahead of us, we must be committed to fostering a High-Performance Culture, one in which we have the best people, with the skills and determination to deliver above and beyond.

If you managed to make it through that paragraph, you’re probably queasy already. The bad news is, it gets worse.

By now you’ve likely heard about our focus on high-performance culture. But chances are you still have some questions about exactly what it is, as well as what it means for you and for the firm as a whole. That’s why we’ve created The Next Level, a Web-based orientation for all partners and employees.

This mandatory 1 CPE credit self-study program will help you to:

• Articulate the key elements of our High-Performance Culture (HPC) initiative, including why it is critical to our firm’s success and your individual success
• Describe what the firm is doing to drive HPC, as well as what’s expected of you
• Identify and model the key attributes of high performers to elevate your own performance
• Effectively use our streamlined performance development process
• Give and receive feedback more effectively
• Most important, you’ll learn how high-performance culture will help you to share in our collective firm success, build skills for tomorrow, and have pride in being part of something extraordinary.
• The deadline for completion of The Next Level is July 7. (Note: All partners and employees are required to participate in this self-study program.)

Thanks in advance for your participation! And keep in mind that this is only the jumping-off point… you’ll be hearing a lot more about our HPC efforts in the weeks and months ahead.

Okay Klynveldians, I don’t know about you all but I’m still not sure if I understand what the “Next Level” is. What is clear is there is nothing in this email about loyalty bonuses, allegations of gender discrimination or the opportunity to wear jeans (given that you’ve got a five-dollar bill in your pocket).

BUT! There is something about a “high-performance culture,” which gets its own acronym so that might be the “Next Level.” Then there’s stuff about a web-based orienation, feedback, streamlined something or other and MANDATORY PARTICIPATION FOR EVERYONE (this means you, 30+ years partner who can barely turn on your laptop). Granted, I’ve been out of the HoK for quite some time so maybe I’m misinterpreting John and Hank’s prose but this “Next Level” seems like the same “level” only with a few more hoops to jump through and definitely more emails from J&H that may or may not explain how this will “foster a high performance culture.”

If you’re more hip to this, please enlighten everyone. But if you’re confused, annoyed or mortified with disappointment you can share those feelings too.

Comp Watch ’11: KPMG Kicking Around the Idea of Loyalty Bonuses for Senior Associates

We’re still waiting to hear what the Next Level is but this should tide you over in the meantime.

I’m a second-year audit senior associate at KPMG in the New York Office. This past Wednesday there was a round-table discussion with about a dozen seniors to discuss compensation. I’ve been looking on Going Concern to see what has turned up, and since I’ve yet to see anything i figured I would send along what was discussed…

The meeting was run be a couple of our heads of compensation, and they were certain to tell us that in no way has this been approved by leadership, but as long as feedback from the round-table sessions is positive, they think it has a good chance of happening. They asked us about how the above and beyond award [Ed. note: aka utilization bonuses] was received, to which everyone responded negatively, and they unveiled their plan for future bonus compensation to reward loyalty for the firm. They said that this plan would be in addition to any raises and variable comp that the firm already has, so this would act as a reward for loyalty to the firm. I will highlight the details below.

-This plan is applicable for senior associates
– In December everyone makes an election that they classified as immediate, one-year, and two-year. The immediate pays $1,000, the 1-year pays $4,000, and the 2-year pays $8,000. This election would be made each December by senior associates. One example they gave of a first-year senior associate entering this bonus program was as follows:

December 2011: two-year election – pays $8,000 in May 2014
December 2012: two-year election – pays $8,000 in May 2015
December 2013: one-year election – pays $4,000 in May 2016

They were selling us on the fact that you would be paid out $20,000 in the span of twelve months, which of course sounds pretty great. One thing to keep in mind is that the terminology “immediate”, “one-year”, and “two-year” isn’t completely accurate. In reality it is more like one, two, or three busy seasons. Some of the particulars are that once you make an election you’re stuck with it, so if you take the immediate payout and happen to stay another few years, you are less loyal than someone who knew ahead of time. Also, if you leave the firm before you reach your payment date you obviously get nothing.

The plan was generally well received in the meeting, but didn’t get good reviews at all when I told some of my co-workers about it. I am curious to see how others feel about it. We all seemed to agree that it didn’t seem worth it to take the $1,000 payout because after taxes you’d barely notice it, and that it would take real guts to take the $8,000 payout, because as a first-year senior associate the length of your deferral is longer than your employment at the firm to date, so you never really know if you’ll still be there to collect.

Say what you will about the KPMG, they are trying to get creative with the bonus structure. Whether or not it takes with Klynveldians is another matter entirely but you can get started by commenting with your reactions below.

Several KPMG Denver Employees Go Rogue, Wear Jeans Without Approval

I agree with our tipster who wrote, “I’m just sitting here in disbelief that it’s such a big deal (in Denver of all places) that it merited an officewide email.”

From: [Denver OMP]
Sent: Friday, June 03, 2011 2:03 PM
To: US-DEN KPMG Office Everyone List
Subject: Today

It appears as though many of you thought that today was a regularly scheduled jeans day for the Denver office. This was not a scheduled jeans day; however let’s turn this into a positive. If you are wearing jeans today, please [see the] receptionist, and pay your $5. All monies will be donated to the Red Cross to benefit the tornado victims in the south. Thanks everyone for your generosity to those in need.

A source in HoK Denver told me that he saw “several partners wearing jeans” so it’s entirely possible there’s a Rocky Mountain mutiny in the works but I’ll try not to jump to any conclusions.

How Should a Big 4 Auditor Handle a Manager Blocking a Transfer to Transaction Services?

Welcome to the at-least-you’re-not-John-Edwards edition of Accounting Career Emergencies. In today’s edition, a first-year auditor has an opportunity to do a rotation with Transaction Services but feels that his senior manager has taken an aggressive cock-block position. Will our hero have to get their performance manager involved or resort to thinly-veiled threats?

Looking for new endeavors? Are the men in your office giving you a hard time? Is your job making you ill? Email us at advice@goingconcern.com and we’ll give you a remedy for your troubles.

Meanwhile:

Caleb,

I am a long time GC reader, and I usually only read the career advice postings to feel slightly better about my own situation. Now, however, I find myself with a question that I would love to put before the GC readership. I am a first year at a B4. I enjoy my job, but am always interested in a new opportunity. Recently, I was offered a rotation in transaction services that will last a few months. I accepted the opportunity, but the timing of the rotation was not set in stone. I just found out that a sr. mgr. on my biggest client is trying to keep me staffed on that engagement at the expense of the opportunity of taking the rotation.

I have made my interest in taking a TS rotation since day one, and my performance manager supports it 100%. He knows that I was offered the rotation, but not that the sr mgr is standing in the way. I would like to know how to proceed. Should I go over the sr mgr? Should I forget the rotation? I enjoy my audit clients and don’t want to be seen as someone who will leave as soon as a better opportunity comes along, but this is a particular interest of mine that I made know upfront.

Please help!

Dear Cock-blocked Auditor,

Sounds like your senior manager has a non-sexual, professional crush on you. That can be a good thing but in your case, it’s a very bad thing. Your senior manager probably wants the best team possible and it sounds like that would involve you but you’ve got your own ambitions and those need to be respected. This especially true because TS has already offer has been extended to you. It’s not for someone else (senior manager or not) to stick their beak in your business and prevent you from following the career path you choose.

Having said all that, I suggest that you first talk to the senior manager on your audit engagement. You say that they are blocking the rotation but how do you know? Nothing in your email indicates that (s)he walked straight up to you, pointed a finger in your chest and said, “You’re mine, bitch!” It’s entirely possible that the SM kept you on to prevent you from getting picked up by anyone else. This will allow you to get the story straight before running off to your performance manager. If your suspicions are true (or you did experience a finger pointing incident), then it’s time to get your PM involved. If he is “100%” behind this opportunity like you say, then this should get resolved rather quickly. Transaction Services obviously wants you to work with them and it’s something you’re interested in doing. That isn’t complicated but these things do take time and that may be the hold-up.

So be patient but be direct. Until your rotation’s timing is finalized, there’s no need to get anxious but confirm the motivation behind the scheduling before you have to pull out the big guns. Good luck.

Big 4 Summer Intern Open Thread

Let me just say first off that this will not be an exclusive thread to the Big 4, I simply have to appease my SEO fanatic co-workers. That means if you’re interning at Grant Thornton, BDO, McGladrey, Moss Adams, Rothstein Kass, it doesn’t matter, don’t be afraid to jump in with questions or comments or respond to any of the regular commenters out there (“GT Partner” is a treat).

Anyway, it’s not technically summer but DWB encouraged me to drop an open thread on you all so that A) interns can share their skyrocketing anxiety and B) the veterans can bestow some of their wisdom upon these coffee gophers so that they don’t get in the way too much. Since I saw my fair share of interns pass through my time inside the House of Klynveld, I’ll jump in first.

For starters new interns, you need dress nice. If you show up in baggy Dockers without a belt and a Nike golf shirt and scuffed-up shoes – I hate you already. And unless you can do back flips (as it relates to your work) and buy me coffee once a week, my mind is made up about you already. For the ladies, since the dress code is a little more subjective for you, all I ask is you not show up in your pajamas. That said, your female superiors will be eyeing your attire much closer and they will be judging the shit out of you. And if they’re really offended by your fashion forwardness, they aren’t above tattling on you. Believe me, I’ve seen it happen.

As for work – find it. Sometimes you may have to act busy by reading god-awful training manuals or diversity literature or something else that makes you want to bathe with a toaster but FOR THE SAKE OF YOUR MEDIOCRE BIG 4 CAREER, I suggest you don’t look bored. I don’t care if you have to grovel to the lowliest A1 on your team, if you’re not working (or at least appear to be working), someone will notice and that doesn’t bode well for your chances at fulltime offer.

Finally, make some friends. Can you carry on a conversation that doesn’t revolve around your Beta Alpha Psi chapter or the bitch of an Intermediate mid-term you had? Excellent, you’ll be fine. Someone will like you. If you like talking about those things, I strongly suggest you find a hobby fast. The Mets are driving you crazy? Great, talk about that. You just saw the Arctic Monkeys in concert? Wonderful, music is rad. Outdoorsy type? Talk about some camping trips. You’re into Brazilian Jujitsu? Okay but don’t show off your injuries. That’s just gross.

Bottom line: be yourself. Unless yourself sucks. In which case, email the career advice brain trust and we’ll turn this around. Now if you’ll excuse me, some of us don’t have interns and I have to fetch my own coffee.

Deloitte Partners Get Some Pointers on What to Say Re: Bonuses, Compensation

As was mentioned on Tuesday, rumors around Deloitte’s compensation are starting to surface. This likely means partners are fielding questions from anxious employees about raise, bonuses and if they’re considering any part PwC’s new compensation structure. Of course, not everyone is comfortable discussing personal financial matters with Gen Y types, so TPTB have floated some talking points to the partners so they might reduce the number of awkward moments.

Question: What can we say to our people about this year’s compensation?

As we are in the process of closing our books for FY11 and completing our financial plan for FY12 over the next several weeks, we have not finalized the overall Deloitte or AERS compensation – both for [bonuses] and FY12 base compensation. Deloitte and all of the major audit, advisory, and consulting firms participate in Mercer and similar compensation surveys and use this information as a key benchmark for determining competitive compensation. We also continue to differentiate performance (and move AERS Advisory to a more incentive based pay mix). We do our best to be above the survey midpoint of the aggregate of our competitors’ with regard to compensation and make adjustments as necessary (as evidenced last year).

We will continue to implement our Rewards and Recognition program which is significant. We are confident that we will be rewarding our professionals in a way that recognizes their contribution and efforts over the past challenging year and the increasing performance expectations we all face looking forward. We also stay very abreast of what our competitors’ actions and claims are and, if appropriate, make adjustments based on factual information.

When speaking with your teams, please consider the following key points:

• We continue to monitor the marketplace and pay at or above market. The compensation scenarios we’re modeling will ensure that we maintain, and likely improve, our position relative to our competitors on a total cash basis this year.

• We are confident our [bonuses] will be at or above last year’s levels, which were the highest in the history of our organization.

• Our merit pool will provide for market based compensation for all of our professionals and appropriate pay differentiation on the basis of individual performance. Our people continue to tell us this is important to them, we owe it to them, and we will deliver on this commitment this year.

• We know that our people have worked extremely hard this year and we will do whatever it takes to ensure that they are rewarded accordingly. We have a number of options on the table but frankly we don’t have the year-end numbers in yet so it’s still too early to make those decisions.

(UPDATE) KPMG Sued for $350 Million in Gender Discrimination Lawsuit

~Update includes KPMG statement.

Former KPMG Senior Manager Donna Kassman is suing the firm in the Southern District of New York. She worked for the firm for seventeen years, resigning in October 2010 after “relentless gender discrimination and harassmentle, and it was clear that the Company had no interest in remedying the situation.”

Plaintiff Kassman alleges that KPMG engages in systemic discrimination against its female Managers, including but not limited to Managers, Senior Managers and Managing Directors. The lawsuit is intended to change KPMG’s discriminatory pay and promotion policies and practices, as well as its systemic failure to properly investigate and resolve complaints of discrimination and harassment. The Plaintiff is filing this action on behalf of a class of thousands of current and former female employees who have worked as Managers at KPMG from 2008 through the date of judgment.

Ms. Kassman and the class are represented by Janette Wipper, Siham Nurhussein, and Deepika Bains of Sanford Wittels & Heisler, LLP and they don’t spare the details:

Despite Plaintiff Kassman’s long tenure and stellar performance, KPMG refused to promote her along the partnership track. Ms. Kassman’s supervisors repeatedly told her throughout 2008 and 2009 that she was next in line for a promotion to Managing Director. Around the time Ms. Kassman was to be promoted, however, two male employees complained that she was “unapproachable” and “too direct,” thinly-veiled gender-based criticisms designed to derail her career advancement. Based on these unfounded, discriminatory comments, KPMG removed Ms. Kassman from the promotion track, subjected her to numerous hostile interrogations, and advised her to meet with a “coach” to work on her supposed issues. Instead of disciplining the two male employees for their campaign of harassment, KPMG rewarded them by putting them up for promotion.

KPMG’s female Managers are not only under-promoted, but underpaid as well. In one particularly egregious act of discrimination, KPMG slashed Ms. Kassman’s base salary by $20,000 while she was on maternity leave because she was paid “too much.” KPMG cited no business justification for slashing her salary. When Ms. Kassman complained about the salary cut, her male supervisor asserted that she did not need the money because she “ha[d] a nice engagement ring.”

“Unfortunately, Ms. Kassman’s story is completely representative of the treatment of women at KPMG,” Siham Nurhussein said. “Ms. Kassman repeatedly complained up the chain of command about the gender discrimination and harassment she was experiencing, and the Company reacted with neither surprise nor concern. Her supervising Partner told her matter-of-factly that her male colleague might have a problem working with women, and the Office of Ethics and Compliance told Ms. Kassman that men had ganged up on women at KPMG before. KPMG not only tolerates gender discrimination, but displays an active interest in perpetuating it.”

In addition to the systematic discrimination faced by female Managers at KPMG, female employees with children also face discrimination based on their status as caregivers and/or being pregnant. After she gave birth to her first child, Ms. Kassman’s career advancement at KPMG came to a screeching halt. Without any warning or provocation, KPMG abruptly cut her salary while she was on maternity leave and placed her on a Performance Improvement Plan upon her return to work. Ms. Kassman felt that she had no choice but to move to a “flexible” schedule, under which she retained all the responsibilities of a full-time employee, but was paid less. KPMG frequently touted Ms. Kassman as a role model for other working mothers, even though one of the Partners acknowledged that women on flexible schedules were “not going to get anywhere [at KPMG].”

An email to a KPMG spokeswoman was not immediately returned.

UPDATE: KPMG spokesman George Ledwith provided us with the following statement, “KPMG is recognized as a leader for its strong commitment to supporting women in the workplace. In fact, among the Big Four accounting firms, KPMG is tied with the highest percentage of women partners. We believe this lawsuit is entirely without merit.”

We’ll keep you updated with any developments.

Will Barry Salzberg Join Twitter?

As we’ve mentioned, it’s the first week of the new (fiscal) year at Deloitte which means people are getting antsy and your new leaders are starting to get acclimated to their new titles, repsonsibilities and whatnot. One of the most important decisions that new global CEO Barry Salzberg will have to make is whether or not he jumps into the Twittersphere. His predecessor, Jim Quigley, has quit Twitter without getting all dramatic about it, saying, “My CEO tenure concludes today. Enjoyed trying Twitter. Thanks for following my updates. Stay connected w/ Deloitte @deloitte. Regards, Jim.”

So now that @DeloitteCEO is no longer in use, it seems to be a shame that the ol’ Salz decided to not to use it as a Twitty pulpit but we realize it’s not for everyone. However, being the charismatic mustachioed man that he is, I think he’d probably be able to get the hang of it pretty quickly. And if he needs some pointers, he can always consult Adrienne’s Twitter case studies.

My only advice is, don’t get too sensitive on us.

PwC’s Assurance Practice in the Middle East Now Opining on Whether Construction Workers Are Being Treated Like Human Beings

It’s a slow day out there*, this first day back from Memorial Weekend so perhaps I’m making a mountain out of a molehill here but it seems that PwC might be stretching the definition of assurance services. Based on various obscure reports, the firm fka PricewaterhouseCoopers has been engaged by Tourism Development ‘&’ Investment Company (“TDIC”) “to monitor its contractors’ and subcontractors’ performance in the area of worker welfare on Saadiyat.”

“Saadiyat” is Saadiyat Island, a “mixed commercial, residential, and leisure project […] expected to be completed in 2020,” according to Wikipedia. This sort of project of course needs manpower, so presumably there will be plethora of construction workers coming from various parts of the world to earn some scratch. Anyhoo, it’s no secret that labor comes cheap in the Middle East and the treatment of workers isn’t the best. In an effort to get those pesky human rights types off their backs, TDIC has called on the most prestigious professional services firm in the world to assure everyone that worker welfare is just fine and dandy and there’s no cause for concern that these workers are living in squalor and being treated like stray dogs:

In stringently monitoring compliance, PwC will report to TDIC on key aspects of worker welfare, including holding of personal documents, illegal recruitment fees, payment of wages, health and safety, and working and living conditions. The results of the audit reports will be released in a comprehensive report to the public on an annual basis. During the reporting cycles, PwC will conduct formal and informal interviews with construction workers in their own language, as well as with the Contractors’ and Sub-Contractors. In gathering facts and reporting their findings, PwC will conduct scheduled and surprise site visits to check contractors’ compliance. They will also be conducting site visits to assess the living and working conditions of the workers.

Considering the fact that Abu Dhabi has an average temperature of 88 degrees Fahrenheit, it’s safe to assume that those “site visits” will be an interesting experience.

PwC to monitor Saadiyat Island contractors’ performance in area of worker welfare [WAM]

*Unless you’re glued to the train wreck in Columbus.

PwC’s Calgary Office Takes a Don’t Hate, Congratulate Stance on Furlough Fridays

More Big 4 news from the True North, as the Calgary office of PwC has been forced – due to ‘unique market conditions’ – to close the office five times over the summer to compete with the oil and gas companies that shut down every Friday.

Calgary Summer Office Closures

As we all know, recruiting and retaining our people is critical if we are to achieve our marketplace and firm goals. Calgary is one of the toughest markets in which to retain our people. The Calgary leadership believes that one of the key reasons is the extent of time off provided by companies in Calgary. Driven by the oil and gas companies, shutting down on Fridays in the summer is a practice followed by many companies in Calgary, including our clients.


For whatever reason, the email reads strangely apologetic, as if the leadership knows how much everyone loves working on Fridays and that they HAD NO CHOICE but to take these measures are absolutely necessary:

We believe that to be an employer of choice in Calgary we must respond to these unique market conditions with the result that, on Monday, May 30, Calgary will announce that the office will be closed on five Fridays over the course of the summer. Given the strategic importance of our Setting the Pace market segment priority, we think we must move in this direction, otherwise we will continue to be at a competitive disadvantage as we seek to grow the practice and attract and retain the people we need to do so. Going forward, we will assess the continuation of this policy in Calgary based on market conditions.

And finally, it was pointed out that everyone is aware that this is grossly unfair but A) it had to be done and B) everyone will be made right one way or another:

We also think it’s important to be transparent with you around this policy so that you understand the rationale. We appreciate that adopting these office shutdown days solely in the Calgary office gives them more benefits than the rest of the firm. Our view however is that we must adopt practices that are competitive and appropriate in each of our local markets and the Calgary market presents a unique situation.

We recognize that everyone is working hard and contributes to the firm’s success. That’s why we encourage everyone to take advantage of the various forms of flexibility available, particularly during our less busy times. These include Flexible Fridays, which will be announced next week for offices outside of Calgary, Flexible Time Away, our new Flexibility code and, of course, your vacation.

Yes, don’t forget that you could use five days of vacation as opposed to being given the non-option to stay home from work. That gets everyone back to Even Steven.