October 4, 2022

Apparently Accountants Are Terrible on the Phone

I'm surprised as anyone to learn that this is an actual thing:

Only 24 percent of American consumers are satisfied with the way accounting firms handle their phone calls, according to a new survey.

The study of 2,234 people, conducted by audio branding specialist PH Media Group, found standards in the accounting industry fell below the American average of 32 percent.

Huh. So what's the deal? Let's speculate. Do accountants:

  • Leave clients on hold?
  • Mumble?
  • Fail to mute their line when they break out into coughing fits?
  • Like bringing their barky dogs to work?
  • Eat too many apples and other noisy foods?
  • Have terrible hold music?

There's no end to the possiblities, but you should all work on this.

[AT]

Latest Accounting Jobs--Apply Now:

Have something to add to this story? Give us a shout by email, Twitter, or text/call the tipline at 202-505-8885. As always, all tips are anonymous.

Comments are closed.

Related articles

Kim Kardashian crypto promo on Instagram

The SEC Is Finally Going After People With Cartoonish Butt Implants Who Shill Shady Crypto ‘Investments’

The Securities and Exchange Commission on Monday announced charges against Kim Kardashian for promoting a crypto asset security on her social media without disclosing the payment she received for the promotion. She agreed to settle the charges, pay $1.26 million in penalties, disgorgement, and interest, and cooperate with the Commission’s ongoing investigation. The SEC’s order […]

an angry guy yelling into phone

Angry CPA Exam Candidates Blew Up Barry Melancon’s Email All Weekend, Here’s Why

Scrolling Reddit this weekend I noticed several posts from r/CPA littered throughout my feed among the food porn, cats, and reality TV gossip, something about some score release debacle with strong hints of outrage. What the hell happened? Whatever it was, they were pissed. Oh my. Apparently up until this weekend the official AICPA score […]