In what amounts to either coordinated efforts by some lunatics or a giant coincidence, envelopes with white powder were sent to eight federal buildings including an IRS office in Bellevue, Washington yesterday. CNN reports that the building in Bellevue was evacuated after "an employee opened a letter and the white powder 'poofed out.' " Other envelopes were sent to FBI buildings in Seattle, Spokane, Salt Lake City, Pocatello and Coeur d'Alene, Idaho as well as U.S. Attorney's offices in Boise and Coeur d'Alene. While this latest IRS powder package incident seems to have caused no harm, one has to wonder what the motivation is behind such spineless actions. Does someone out there a major beef with the IRS and have a Hazmat fetish? Has that been diagnosed yet?
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TIGTA Concerned That IRS Is Blowing Off Deaf, Mutes (and Presumably Deaf-Mutes)
The IRS sucks at a lot of things. Given.
Thankfully we have Treasury Inspector General of Tax Administration to inform us about said failures opportunities for improvement.
But today’s news that the IRS isn’t doing enough to help our hearing and speech-impaired friends is especially disheartening to the TIGTA overlords. They can (somewhat) understand providing crappy service to regular Americans (try reading the instructions people) but if you’re unfortunate enough to be without speech or hearing, the IG felt obligated to point out the IRS’s shortcomings:
TIGTA performed an audit to evaluate both the IRS’s customer service toll-free telephone access during the 2010 Filing Season and the access and service it provided to hearing and speech-impaired taxpayers. TIGTA found that the IRS exceeded its overall performance measurement goals by 2.3 percent. However, the Level of Service for the TTY/TDD toll-free telephone line for the 2010 Filing Season was just 8.8 percent, meaning that only 8.8 percent of calls placed using the TTY/TTD successfully reached an IRS assistor. The total dialed attempts for the TTY/TDD product line during the 2010 Filing Season were more than 350,000; however, IRS assistors answered only 339 of those calls.
“Our report found that far too few hearing and speech-impaired taxpayers successfully reached an IRS assistor,” said J. Russell George, the Treasury Inspector General for Tax Administration. “The IRS must do a better job of ensuring that all Americans have equal access to its services,” he said.
Actually, that is pretty shitty service. Even by IRS standards.
The IRS Could Improve Toll-Free Telephone Assistance For Hearing and Speech-Impaired Taxpayers [TIGTA]
Accenture Would Have You Believe That There Are No Losers in the IRS Return Preparer Registration Program
The firm fka Andersen Consulting finally got around to announcing their latest gig for Doug Shulman & Co. today, landing the contract to develop the IRS’ return preparer registration (“RPR”) system.
Accenture has done big projects for the IRS in the past but that doesn’t mean they’re any less excited about this particular project:
“The RPR program is really a win-win-win situation in which the IRS will gain the ability to identify and regulate paid tax preparers, tax payers will have better information about tax preparers before selecting one, and tax return professionals will be able to differentiate themselves in this competitive market,” said Lisa M. Mascolo, managing director of Accenture’s U.S. Federal client service group.
If you assume that Accenture is going to make out all right on this deal, then it’s actually a win-win-win-win situation. That would be a quad-win for those of you scoring clichés at home.
Having digested Accenture’s POV on the sitch, we’ll remind you that there are plenty of losers in the IRS’ RPR, as Joe Kristan told us back in January:
When there are winners, there are losers. These include:
Small tax prep shops – A solo practitioner will have to manage the new bureaucracy alone, while his giant competitors will have full-time fixers. When a little guy’s competency exam gets lost by the IRS bureaucracy, he might lose a season’s worth of business; fixers and lobbyists will make sure nothing like that happens to the big boys. And of course the inevitable capture of the IRS bureaucracy by the big players will continue to squeeze the little guys.
Enrolled Agents – Now that the IRS will be creating a new lesser level of licensing, these professionals will have a harder time distinguishing their much higher standards to a confused public.
Consumers – The most obvious result will be an increase in prices, both to pay for the new compliance costs and because the rules will run smaller preparers out of the market. Supporters of the regulations will say that it will be worth it because the new standards will improve quality. That’s a pipe dream. A bozo test and a few hours of CPE won’t turn a quack into a brain surgeon.
Low income consumers will, of course, not have to pay for the fancy “licensed” preparers. There will still be plenty of folks with pirated copies of Turbotax preparing unsigned returns in their cars and apartments, and the higher prices of the licensed competitors will send them more business. Other consumers will either struggle through their own returns without benefit of CPE or drop out of the tax system entirely.
Obviously there has to be some losers. A win-win-win-win-win-win-win-win (an octo-win) situation would be ridiculous.
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