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September 30, 2023

You just can’t be pleased can you?

The TIGTA Manages to Give the IRS Credit for Doing a Decent Job at Taxpayer Assistance Centers

The most nagtastic wing of the Federal Bureaucracy, the Treasury Inspector General of Tax Administration, gave an extremely tepid thumbs-up to the IRS today for satisfying the needs of taxpayers using services at Taxpayer Assistance Centers (“TAC”).

If you look at the TIGTA’s report, you’ll find a fairly neutral title, “Surveys of Taxpayers With Tax Account Issues Indicate They Are Satisfied With the Service They Received at Taxpayer Assistance Centers.”

However, if you read the title of the press release you’ll find things take considerably less enthused turn, “TIGTA Survey Finds Taxpayers Generally Satisfied With Level Of Service Received At Taxpayer Assistance Centers.”

Why the unnecessary adverb TIGTA? If you remove the ‘generally’ the title remains informative, so may we ask what the unspoken element is here? Are you insinuating that the IRS sucks at everything else it does and this particular survey just happens to stray from the narrative?

Hell, even Inspector General/Head IRS nag, J. Russell George, was caught off guard and offered the following “what have you done lately,” statement, “The IRS should continuously ensure it is providing the best available service to all taxpayers, including those with tax account issues who visit their Taxpayer Assistance Centers, and find cost-effective ways to do so.”

When asked, “Overall, I was satisfied with the customer service I received from the IRS during my visit to the IRS walk-in office,” 75% of those surveyed responded “Strongly Agree.” If you can get 3 out of 4 people to say that their experience with the IRS was positive rather than “I was giving strong consideration to strangling one of the employees with my shoelace,” you best recognize a job well done.

TIGTA Survey Finds Taxpayers Generally Satisfied With Level Of Service Received At Taxpayer Assistance Centers [TIGTA]