Public service announcement for CPA exam candidates impacted by Hurricane Sandy from NASBA:
Q: Will the testing window be extended?
A: For those candidates affected by the storm, the testing window will be extended to December 8.
Q: Is my testing center open?
A: Prometric has a list of closed test centers available on their website. This list is updated daily as the decision is made to close the site.
Q: My testing center was open but I was not able to test and have already missed my appointment. What should I do?
A: You need to contact NASBA’s Candidate Care at candidatecare@nasba.org with documentation supporting your reason for not being able to test. These cases will be reviewed on a case-by-case basis. Acceptable documentation includes a news clipping or weather report of severe weather in your immediate area.
Q: My test center is open but I am not able to test. What should I do?
A: You need to contact NASBA’s Candidate Care at candidatecare@nasba.org with documentation supporting your reason for not being able to test. These cases will be reviewed on a case-by-case basis. Acceptable documentation includes a news clipping or weather report of severe weather in your immediate area.
Q: I have already paid a rescheduling fee to Prometric when I rescheduled my examination appointment. What can I do?
A: You need to submit an appeal to Prometric.
Q: I was scheduled to sit but my test center was closed. What should I do?
A: Prometric has reset the eligibility for all candidates affected by a site closure. You should have received a notice from Prometric with instructions to schedule your examination through Prometric’s website.
Q: I missed my examination due to the storm and now my Notice To Schedule has expired. What should I do?
A: You need to contact NASBA’s Candidate Care at candidatecare@nasba.org. These cases will be reviewed on a case-by-case basis.
Q: I have recently registered for the examination but have not received my Notice to Schedule. Is that related to Hurricane Sandy?
A: We are currently experiencing delays in the connection between NASBA and the AICPA systems. This is resulting in longer processing times for NTSs. Please allow 3-5 business days to completely process a new Authorization to Test once it has been received from your State Board of Accountancy.